Name: Quality Inn Crestview Near Eglin AFB
Address: 151 Cracker Barrel Dr, Crestview, Florida, 32536, 151 Cracker Barrel Dr, Overseas, United States
Rating: 3.7

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Overall 5/5   Value 5/5   Internet 5/5  Pros: Desk clerk was friendly and helpful.  Room and motel were clean.  Room good size.  Desk, desk chair, easy chair and room in general well laid out.  Internet in room 308 was very good all evening.  HVAC worked well.  Hot water very hot.  Location good, easy to find, near the interstate, fast food, Walmart, gas, etc.  Parking plentiful.  Price was right.  The motel seems to have been renovated recently, and construction may still be going on, but it was quiet and clean when I was there.  Cons: one major gaffe - breakfast was poor.  Variety was minimal, with almost nothing they offered left at 7:30, and the juice machine didn’t work.   General: When I checked in, at 1PM, the desk clerk said that the cleaning staff didn’t come in until 2PM.  She said they worked quickly once they started.  I’ve never heard of that before.  Despite the almost non-existent breakfast, this is one of the better motels I’ve stayed in in quite some time.  Probably the breakfast thing is due to understaffing.  Just go to one of the many breakfast options all around the motel.

If you like dirty sheets, faulty smoke detectors, moldy showers, accusations of theft, and terrible customer service, then this is the place for you.  My family and I were in town for a funeral and decided to stay here with joining rooms. Upon entering our rooms we notice that one rooms AC was not working, one room had a smoke detector with missing batteries and not working, 3 out of the 4 beds between the two rooms had stained sheets, and an abundance of mold in both bathrooms/showers.   My sister and I immediately went to the front desk, told them the issues and let them know we would not be staying and wanted to know our options for compensation. My sister booked through a 3rd party site and was able to get her hotel stay transferred to another location and the difference paid (primarily bc Rochelle, the front desk agent admitted to the issues to the 3rd part).   When it came to my room I was told that the manager was the only one who could issue refunds and he was at another property. No solution was offered and I pretty much waited an hour plus trying to see what my options were until finally i was told I would get a refund when the manager came in that evening after his shift.   After several attempts to contact the property the next day I stopped by to find I was only issued a partial refund bc I “was in the room for more than an hour” which was untrue. It was also insinuated that my family stole towels (the towels were so filthy I wouldn’t wipe my behind with them), and that there was some sort of incident between myself and Rochelle.   The manager was onsite when I walked in and behind the counter. He walked away after another employee pulled him into the office and told him who I was. Additionally Rochelle said that she had not seen him though he was standing right behind her when I walked in. When I got to speak with him he was defensive, un-empathetic and seemed generally annoyed at the situation.   These people know the quality of their property and take every opportunity to keep your money when guest demand quality service. The two times that I was at the front desk at least two other guest came up with complaints. While I’m sure they well come on here and try to defend themselves, they are all very aware of the events that took place and how wrong they are. Do not stay here.

Living here, the chain price is good, mainly because the price is relatively cheap, the bed is clean and comfortable, breakfast is OK, meat, fruit and bread, can eat more full.

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