Mayfair Darjeeling Reviews

Response from Property: Dear Mr. Passang Namaskar! We are truly heartened to receive your positive feedback about MAYFAIR Hill Resort, Darjeeling. It is wonderful to know that our team's effort to provide exceptional service has made your stay excellent. We pride ourselves on maintaining our property to high standards and are glad you recognized this during your visit. Our staff will be thrilled to learn that their politeness and helpfulness contributed significantly to your experience. Delighted to hear that our culinary offerings hit the mark for you. We eagerly anticipate your return visit and look forward to serving you with the same warmth and quality you have come to enjoy. Your satisfaction and enjoyment are paramount to us, and we're committed to making every stay memorable. Warm regards Sabyasachi Mohanty Resort Manager

Response from Property: Dear Mr. Reddy Namaskar! It is truly heartwarming to receive such a glowing review about your recent stay at MAYFAIR Hill Resort, Darjeeling. We are delighted to know that your experience from entry to departure exceeded expectations at all points. Your commendation of our hospitality, food and attentive services is greatly appreciated. We are thrilled that our efforts to delight our guests do not go unnoticed and are proud to have earned your high star ratings. The feedback regarding our team's dedication is particularly gratifying. We look forward to welcoming you and your family in the near future and assure a very warm hospitality and cherished memories. Warm regards Sabyasachi Mohanty Resort Manager

Response from Property: Dear Mr. Gyanendu Namaskar! We are thrilled to hear that your stay with us in MAYFAIR Hill Resort, Darjeeling was one of your best hotel experiences in India. It is fantastic to know that you enjoyed the scenic views from our well-appointed rooms and our proximity to the Mall. Our team takes great pride in delivering a grand welcome and maintaining comfort for our guests and it is wonderful to hear that their efforts resonated with you. The dedication to cleanliness is something we prioritize, so it is rewarding to learn that you found our rooms to be immaculate throughout your stay. Delighting our guests with excellent cuisine is also a key part of the experience we strive to provide and we are very glad the food was to your liking. We are pleased that the ample space for kids and our Douglas Bar contributed positively to the relaxing nature of your holidays. It is indeed gratifying to know that these aspects helped enhance your time with us. Thanking you for recommending our property which certainly means a lot and we look forward to another opportunity to welcome you back for another serene getaway in Darjeeling. Warm regards Resort Manager

Response from Property: Dear Guest Namaskar! We are genuinely concerned to hear about the issues you have encountered during your stay, particularly with the condition of the beds and the shower. We strive for all aspects of our guest's experience to meet their expectations and it is clear we fell short in this regard. The discrepancies between the quality advertised and your experience are being taken seriously. Your feedback regarding the need for management to elevate their level of customer service and attentiveness has been noted. We aim to ensure that our management team mirrors the helpfulness and efficiency demonstrated by our restaurant and housekeeping staff. The presentation and cleanliness of our rooms are fundamental standards we continually work on and the condition you reported is unacceptable. Your remarks have prompted us to review our room maintenance procedures immediately to address and rectify such oversights. We appreciate your candid review, which enables us to improve and uphold the high standards our guests expect. We assert our commitment to providing a comfortable and enjoyable stay, and it is disheartening we missed the mark during your visit. We would like to restore your faith in our hotel and hope to have the opportunity to deliver a much more satisfying experience in the future during your next visit. Warm regards Sabyasachi Mohanty Resort Manager

Response from Property: Dear Ms. Priyanka Namaskar! We are pleased to hear that Chef Abu, Mr. Bhuman, and Mr. Praveen made a significant impact during your stay at MAYFAIR Darjeeling. It is wonderful to know that our team’s dedication made your experience royal and catered specifically to your tastes, particularly with the personalized meals and the special anniversary cake. Your feedback regarding the dining options is invaluable and please be rest assured that it will be used to improve our food selection to better match the high standards seen at our other properties. The aim is to consistently provide an exceptional gastronomic experience to all our guests. Additionally, we take note of your thoughts on the absence of a view from the Anderson block rooms. We understand that the scenic vistas are part of the Darjeeling charm, and we shall explore how we can enhance the experience for guests staying in this block. We're heartened that despite some initial concerns, the efforts of our team turned your stay into a memorable one. We look forward to welcoming you back in the future, perhaps getting the chance to exceed your expectations even further. Warm regards Sabyasachi Mohanty Resort Manager