Hotels near Rock River Rapids Aquatic Park, Derby

Your general manager tried his best to ruin our family reunion stay. We were paid and prechecked in for a 6 day stay in 106 many days ahead of time. We prebooked 106 due to health issues. Aaron Garrett, general manager, forced an employee to bump us and give our room with 2 Queen beds to a young couple and put the 3 of us in 211 with one bed and a fold up bed. It's as small as a Cubin jail cell! Add the fold up bed and we had to crawl over one bed to get out of the other! Of the 3 of us booked, one is an 80 year old lady with mobility issues and myself with mobility issues as well. I got in the shower and midway through my shower, no tub option, the glass from the enclosure fell in on me! I laid it on the floor next to the toilet. We met with general manager, Aaron Garrett, and he didn't act concerned but offered us 30K loyalty points that never happened. He kept telling us his people would find us another hotel. My wife and I believe there was a fair amount of age discrimination involved here. Due to one of your employees using their brain, we were able to get 106 the next day. I requested our room be serviced on our 3rd day there and came back that afternoon to find the room had not been touched! Off to the front desk I went and an employee came and serviced the room that is not her normal duties. We were told Arron told them not to service it but when he left for the day, our room was serviced anyway. What a way to run a name brand hotel! There's a lot more to the story but I'm not going into it here. We are the ones that directed 6 people to book rooms with you and this is the way we are treated? Did I mention mold in and on the shower/tub? There's a lot more to the story but I'm not going into it here. My wife contacted corporate and a case number has been issued with an ”extensive” investigation promised. After 4 nights, we all gave Aaron what he wanted and found another hotel that welcomed us. This report involves none of your employees as it all rides only on the General Manager. What about your 100% guarantee written on the front desk? We are waiting on a full report to come back to us. Aaron is a smooth talker but it didn't work on us.

Booked a room for myself and two young children for 2 nights in February 2022. Requested a room on the highest floor and extra pillows as guest preferences-received neither. Requested these in advance as I knew we would utilize the sofa bed. Sofa bed had broken wood sticking out of the bottom and the mattress wouldn’t unfold flatly. Day 1- hotel pool was overcrowded and kids were throwing misc items throughout the pool area so you couldn’t even be in the pool room without having to watch your head from things flying around. Told the front desk, they said they would follow up and agreed that wasn’t appropriate, 30 minutes later, still occurring. Day 2- room toilet stopped flushing. Called and visited the front desk, was told maintenance had a lot of rooms to take care of so it would likely be a while. Asked about changing rooms and was told none were available. Emailed the contact email on the IHG app about changing rooms due to not having a bathroom available, still no response as of today. Checked out yesterday. Night 2- dog parking in the room next to ours. Called front desk twice, they said each time they would send maintenance to look into it. Could also hear a man in the room yelling at the dog to shut up. Tried to go back to sleep, woken back up at 11:45 by the dog barking and the man yelling. Called the front desk and asked about moving rooms or if they could please do something about the dog and asked if the dogs were allowed to cause a disturbance, no response about the dog but she said yes they could move me. So myself traveling alone with kids had to pack up all of our belongings and move in the middle of the night. Was told on the phone the room would be on the 8th floor. I said I didn’t think there were rooms available on 8 and she said “there have been plenty of rooms on the 8th floor available this week.” I was told at check in my preference for the top floor could not be accommodated. Had an 8 year old that couldn’t sleep after moving rooms, got to the second room and the remote to the TV didn’t work. Checkout day- was given a $20 credit to the attached restaurant for dine in only. Told the front desk we wouldn’t be able to use that, which I’m assuming was some sort of compensation for having to move rooms in the middle of the night. She said ok, we’ll take that back then. I asked if it was normal to not make the guests with the disruptive animal move rooms versus us. She said no, we usually just move whoever complains. I was exhausted from not getting much sleep either night. The kids and I each felt itchy in both beds, I couldn’t visually identify anything and we don’t have sensitive skin but it’s as enough at times to wake me up. I’m not sure what happened to the hospitality business but being offered nothing after expressing frustration at the stay multiple times by phone and in person at the front desk then even at check out being told I was moved since I was the one complaining. Honestly it just sucked. It was exh

Clean and newly renovated. Breakfast was great! Shower pressure is good. Bed is comfy. Right by Hwy 400.

Very clean, staff friendly and food great.

Everything was excellent. Staff, cleanliness, the room. I was surprised that there was a kitchenette with dishes. There was not a view of the river, but the nearby arena shot off fireworks and I could see those from the room! There's a coffeeshop across the parking lot, though it wasn't needed since there's coffee available in the lobby. The breakfast included hot food items and several toppings like nuts and berries for either oatmeal or yogurt. Parking was very easy. It has a pool right off the elevator. The alarm clock was easier to set than most. The mattress was very soft. I like the rug under the sofa, which I believe is intended for dogs and would be easily washable. The TV had free Showtime. I would stay there again.

Everything was excellent.

I was staying a few nights while visiting family in Haysville. The hotel is clean everyone of all position help with any questions and gathering of the extras if requested my Daughter ”LOVED!” The breakfast We Will Be Back. Number one choice now and worth every penny spent.

The front desk is enthusiastic ． but the hardware is average, there is no hair dryer, no hanger. Hot water is relatively small.