Hanoi E Central Luxury Hotel & Restaurant Reviews

Good location ever place within walking distance: opera house, the lake, cathedral and supermarkets. A lot of restaurants near by etc: Vietnamese food, french restaurant next store. Free breakfast and buffet styles, good cooking, room was big and water was hot. Most + was quiet at night and we slept very well. Staff was helpful.

A nice centrally located hotel with super helpful staff. The only problem is the wifi sucks

Just fine hotel in Hanoi busy area. Near the beer street and convenient to move around. Also hotel staffs are very kind and tried to do their best service for the guests.

Due to the hotel's check-in and check-out policy, I was afraid that I would not be able to check in if I arrived in the early morning. I tried to cancel the order within 10 minutes after making the reservation, but was rejected because of the reason "the hotel has a 24-hour front desk." Unexpectedly, when I arrived at the hotel that day, I was told that the room was full. Yes, I was taken to another hotel to stay one night. We negotiated with Ctrip to resolve this issue, and the results were quite satisfactory. The hotel offered free airport drop-off service as compensation for this issue. Room type: The windowless room is a bit small Location/Distance: Very close to Hoan Kiem Lake, just 5 to 10 minutes’ walk away Service: Gentle and courteous Hygiene: Not bad, no merits or demerits Noise: The sound insulation is relatively poor. You can hear people walking and talking outside in the room; you can also hear sounds in the room in the corridor.

The second hotel I stayed in Hanoi, the first floor of the hotel is the restaurant for breakfast, check-in is on the second floor, and the lady at the front desk can speak Chinese. Also recommend the restaurant, very detailed.

Terrible, pre-booked room, but there is no room when you arrive at the scene. The original booked room will be sold to other people privately. The new room is smelly, dirty and even has no toilet paper. Do not come here Find a hotel to suffer! Terrible, I have booked a room in advance, but there is no room when I arrive at the scene, I will sell the originally booked room to other people privately, and the new room is smelly, dirty and even has no toilet paper, please don't come to this hotel Seek guilt!

Great staff, neighborhood a bit loud but that is Asia. A good value hotel ...not a hostel, not the Metropol.

Good location, walkable to any tour spots, a lot of restaurants around, hotel provided a list of Vietnamese food in English and Vietnamese name, so I could understand what to order when I went out; free storage suitcase, free breakfast

This small hotel was our Hanoi home away from home, off and on, for 2 weeks. Excellent location in the Old Quarter of Hanoi, just outside the main tourist section. Close to the lake, shops, and restaurants. Clean and quiet, with a nice breakfast. The staff was excellent - whether for booking tours, tickets, limousines and Grab rides, or re-arranging our scheduled stay - and after various excursions out of town we were welcomed back as old friends. Hanoi E Central is one of the reasons we'll carry fond memories of our visit to Viet Nam back home. Thanks to Lily and all the rest of the hotel staff!

Nicest and central hotel in Old Quarter. Hotel arranged all kind of trip for My family, good service and good prices…

Nice staff, nice hotel, nice place to everywhere

Convenient to lake and eating place and massage

This review is all about the service and not the hotel as much. We were originally scheduled to stay here but because of eVisa delays due to Tet we were unable to make our original trip work. However Mai was able to walk us through the changing schedule and helped us rebook our transfers and food tour. She was amazing and even transfered us to a sister hotel at a discounted price since with our new date, our rooms weren't available. So we can't comment on this hotel since we didn't stay there but the sister hotel was good and the staff amazing so with the same management I'd assume this hotel would have been good as well.

Hotel is definitely 2 stars. not 4 stars. Room and lobby smells of sewage.