Hotels near Sunglass Hut, House Creek

I enjoyed the pool and the A/C was very good in the room. I had a balcony that overlooked the road and shopping center. Balcony king room looks exactly as advertised. The room was quiet and the sheets and towels were clean. Appreciated the refrigerator and microwave in the room. The ceiling had an uneven plastering done, but it did not affect my stay. The balcony has a simple two chair and table set, nice to have a drink on during a warm night. However, there is not a great view as this hotel is right off the road toward the city. Breakfast ends at 9 am, I wish they would change it to 10. I did not bother to wake for breakfast the next morning so I don’t really know what they had except yogurt, coffee, and a pancake making machine. Overall was a great stay and the staff is kind.

Great hotel staff from the moment you check in until you check out. The room was a great size, king bed, great bath/shower combo. Huge work area with great wifi. The hotel bar has great, had a good food menu and again great service. The outside patio with the fire put was a nice bonus

My husband and I had a great stay. So we stayed a 2nd night. Very safe close to a wal mart and places to eat. The beds are very comfortable and thebroom was very clean. We will definitely stay again. Thank you for a safe and quite stay.

Overall, a clean and comfortable hotel. I haven't stayed there in a couple of years, but I did notice an overall decline in the condition of the hotel and service. My room was clean; however, the toilet constantly ran and the shower was constantly dripping (wasted water). I mentioned that my room needed maintenance when I checked out. Hopefully the staff followed up. I arrived late to the hotel due to flight delays. I tried numerous times to get the mobile key on my phone via the app, but it kept showing ”preparing your mobile room key” - never got it. Upon check-in, I wanted to get a glass of wine to relax in my room while I unpacked. No bartender to be found, until I went to the front desk and asked for them to find him/her. There were others waiting for service, as well. On the last morning of my stay, I contacted the front desk to ask for a ”late” (30 minutes later) check out. Check out time is 12:00 noon, but I asked if I could check out at 12:30 instead, as I was attending a conference that was wrapping up at noon. I was hoping to keep my bag in the room, so that I could change quickly in my room before catching a flight home. I was told no.... ”If I do it for you, everyone else will want to do it.” Wow, what an unprofessional response. I didn't think 30 minutes would be so disruptive to the flow of housekeeping. The staff is generally pleasant and professional, aside from my brief conversation with the front desk asking for a later checkout time. I stay at this because it's convenient for my conference attendance, but I'm disappointed with my most recent experience and stay, here. Generally, not Marriott standards.

Everything was great until...... My wife and I checked in Thursday for 3 nights. Upon check in, we were taken care of by Maria. Very sweet, attentive and had us on our way in no time. Thursday night was fine. Got up and went about our business Friday morning. Came back to the hotel Friday evening, head to the room and fell asleep quick. Then came Saturday morning. My wife is disabled, and we were on the 5th floor. We got to the elevator and waited about 4 or 5 minutes, and nothing happened. I called the front desk from my personal phone (the phone in our room wasn't hooked up) Was unfortunate to get a front desk person by the name of Kwamel. Very unprofessional individual. I asked if there was a problem with the elevators. He said yes, there were not working. I asked him how we were supposed to get downstairs. He directed me to where the stairs were. I advised him that my wife is disabled and not able to walk down 5 flights of stairs. In his own charming way, he had no other answer for me. I hung up and had to help my disabled wife down 5 flights of stairs with her walker and our cooler for the day. Took us about 25 minutes to get to the bottom as my wife had to take one step at a time holding on the guard rail with both hands. I had to stand under her so she wouldn't slip and fall. When I got to the front desk, I inquired how long they would be out. My wife and I were going to be at a convention all day but obviously needed them working before we got back later that night. Mr. Personality had no idea. I inquired what we were supposed to do if we get back and they are still not working as there was NO WAY my wife could WALK up 5 flights. He was very unsympathetic and showed no compassion whatsoever. There was another rep behind the desk. She kept quiet for a while which was probably better for her. She finally asked me to come to her. She looked in her computer and long story short, if they were not fixed by the time we got back we had a room on the 1st floor waiting for us. I would just need to clear everything out of our current room which of course I would. That reps name was Karen. She was very nice, polite and showed an interest in helping us. Kwamel showed NO SIGNS to help. He just stood there with his shirt untucked and looked like it had been slept in. Instead of being part of the solution he kept telling me no. Wonder if he would have felt the same way if it was his mom or his grandma that was disabled and had to walk down 5 flights of stairs. I called Karen later in the day and was told they got 1 side working but the other wouldn't be looked at until Tuesday (holiday weekend) I am very surprised they wouldn't have someone on call 24 hours a day in case something like this happens. Doesn't say much about how much they care about their guests. Got back to the hotel at around 8PM. We were greeted by Daniel. We told him what took place that morning. He was VERY apologetic and showed much sympathy. Kwamel should really take some notes from

The hotel staff were great, friendly and helpful. The hotel itself reminded me more of a motel, so I was not happy to have paid $120/night. It should have more been in the $89-$99 range. The area it was located didn't feel the safest (ie, I wouldn't have wanted to take a walk around after dark). The room itself was worn. It was clean and no bugs, but the safety lock on the door was missing a screw (which made it not as safe), the bathroom towel rack was separating from the wall, the door ran for a LONG time after you flushed it. There was a stain on the wall near the desk as if someone had thrown a pot of coffee against the wall. It was cleaned up but still evident. Interestingly, the desk assistant said there was a charge of $200 for smoking because it was a non-smoking hotel, but my room smelled of smoke (like it was in the carpet) and I smelled **** the second day I was there. The hotel was quiet - no people milling about outside or noise in the hallway (and my room was quite close to the elevators).

elisa is very nice and i had a great experience with customer service. she was very social with everyone and very helpful once i walked right into the area. the food was great and easy to access, and i would definitely come again

Truly amazed with this hotel. Definitely will stay again. Truly had a blast with the staff who honestly enjoyed our company and entertainment. The location was off the normal path of most traveling which was convenient to no nonsense in the area.