One Ibiza Suites Reviews

Me and my sisters had been looking forward to our yearly trip to Ibiza We started our time with lovely days around the pool enjoying cocktails in the sun as it’s once a year we get away together The staff in the pool area were 10/10 they couldn’t have done enough unfortunately I cannot remember a male member of staff who worked behind the bar but he was exceptional The hotel was spotless and the hotel itself is beautiful One night my sister experienced a traumatic night where she stayed in due to stomach cramps and her boyfriend came to visit her to make sure she was okay in the hotel she rang for room service and a member of staff around 12/1am answered the phone to tell her she was in a lot of trouble she went down to reception to be greeted by the member of staff behind the front desk screaming in her face and pointing in her face in front of other guests whilst she was hysterically crying as someone who has worked in customer service and also now runs a company where customer service is the main point I am disgusted a 5* hotel has a member of staff talking to a 22 year old girl the way she experienced they had threatened the police for absolutely no reason and continued to say she was going to be “kicked out of the hotel” at 1am in the morning she was completely on her own feeling vunerable not safe scared in the room scared if a member of staff would break into the room whilst she was sleeping My sister after that night left the hotel to stay elsewhere