Courtleigh Hotel & Suites

I thoroughly enjoyed my stay here! We were there for a lacrosse tournament, and hotel was fully booked! Our room was clean and tidy, bathroom was very nice and bed so comfy! The house keeping team did a great job everyday. I loved the boutique vibe of this hotel. Quiet and cute! Decor was lovely, and staff was attentive. We had some awesome bartenders who took great care of us at mingles and the pool bar. Food was also very tasty on property! Very nice breakfast buffet too. Would absolutely recommend staying here if you find yourself heading to Kingston!

The first room wasn't what I was use to because I have been staying here for years but yesterday I was upgraded to a suite room this will blow your mind away and also the rate was adjusted very dramatically so I have booked another 3 nights very happy at the moment

Our flight was late and we got to the hotel sometime after 9 pm. when we reached the hotel, the hotel staff advised us that they had computer problems and could not check us in. We waited over 1 hour to find out that they had given away our reservation. We tried to get something to eat while the hotel staff tried to find us another room, but the kitchen closed at 10 pm and we were very hungry. They tried to accommodate us and let us order 2 salads to go which took 30-45 mins. When we finally got our salads and we also got notice that they found us a room for the night. When we got to our room, it was very nice. They gave us the executive suite for the night which eased my dissatisfaction in their service for the night. The next day, I asked if we could stay in the Executive suite for the rest of my stay without any additional cost since they could not find us another room as i had originally booked. they agreed and my aunt and i had a great time for 1 full day. On our 3rd day when we returned back to the hotel room after being out the full day, we noticed load machine like sound coming from the room since we were on the 10th floor. Then we notice the sofa seat was wet and water on the floor. Then we noticed water coming from the ceiling running down from the ceiling down the wall and over by the living area and by the bar area. It was crazy. I had to call the front desk and report it. They sent up someone to evaluate and then when they saw it, they called the manager or engineer to take a look. It appears that work was being done on the roof and the water came down into the suite and made a mess of the furniture and floor. The engineer apologized for the inconvenience but and then left. We were left in the room with water all over the floor and unable to use the living room. We ended up having to call the front desk to have then send someone to clean up the water on the floor and on the furniture. We ended up eating in our bedrooms. When we checked out, i mentioned to the hotel staff about the inconvenience we had with the water and the staff was sympathetic but no apologies or offer to give a discount or anything. I decided i would not return to this hotel again. I would not recommend this hotel to anyone especially with the experience we had.

The overall condition at the property was quite clean and well maintained, this made our stay enjoyable. It is also centrally located in the heart of New Kingston which makes it walkable to shops and services in the area. The staff were quite friendly and ready to help if anything was needed. We weee also offered a free upgrade to one of their suites, which was quite an amazing gesture on their side.

I liked this property, will definitely return. I liked the dining options, vast array of food. Place was always clean, friendly staff.

Perfect location in uptown Kingston 30 mins from the airport, super welcoming and helpful staff, well equipped and clean gym, lovely reception and lounge area bedrooms were fine as well, not much on the downside I would say the breakfast hot selection could have been a bit warmer.

This property is like a quiet safe Heaven hidden in Kingston Jamaica. With my tourism background it’s the best hotel in the Kingston area of Jamaica

I highly recommend this hotel to anyone who wants a pleasant and enjoyable experience. The entire staff are amazing, friendly and welcoming. Tatiana at the front desk is a highly professional and most pleasant staff to work with. Patrick at the bar is the people’s favorite, he is patient and courteous. Martain, the Bell-man alway carries a pleasant smile on his face, which represents the unspoken word, “welcome”. Last but not least, Mrs Powell and Mr. Franklin are two managers who understand the importance of making their guests comfortable, and ensure the guests are treated well during their stay at the hotel. Overall, the rooms are spacious with great decor and well made up beds with crisp bed sheets. The breakfast buffet carries a variety food to choose from. The staff in general are always attentive and ensure the guests are treated well. KUDOS TO COURTLEIGH HOTEL & SUITES!! Ms Fields, Atlanta Georgia