ALEGRIA Maripins Reviews

This seems like a long review but there are a lot of points to take note of. I expected after paying for a 4 star holiday to have a 4 star standard, disappointing it was not. We arrived about 11am and were advised our room wouldn’t be available until between 1-2pm. Our cases were locked in a luggage room across from the reception area. ROOM: When we got into our room it was well presented and clean and we had a nice view out to the beach. However there was no kettle or tea/coffee making facilities. As a 4 star hotel I would expect this to be a basic. After asking at reception we hired a kettle for €10 for the week. The toilet/shower room is a strange set up. The toilet has a privacy door that can be closed over however the shower cubicle does not. If others in the room are getting ready infront of the only mirror in the room, they are looking directly into the reflection of whoever is in the shower. Our towels were changed each day. On our first night when trying to turn the air con on it did not switch on. We tried to phone down to reception to ask for assistance. However there are no numbers documented anywhere in the room on how to phone reception. As a result we had to go back down to reception only to be informed that the air con is currently switched off. This is the managers decision and he will not be turning the AC on for at least another few weeks despite reception even stating there has been many complaints about this. This is totally unacceptable as the hotel is advertised as having Air con and meant to be 4 stars. If it’s down to the managers discretion if it’s turned on or not this should be stipulated beside the Air con information for the hotel. The air con took 3 days to be turned on. After speaking with other guests who were English they said they had complained about the AC and were given a fan despite us being told they do not have anything like that according to the manager. At the time of our holiday the hotel seemed to have a lot of German and French customers. FOOD: ALLERGIES One of our party has a bad nut allergy and on our first visit to the restaurant when trying to explain this to the lady who seemed to be the head of the restaurant it was very very difficult. I completely understand there are language barriers but we were asked was it a gluten intolerance after stating nuts. Surely Staff working in a restaurant should be aware of severity of allergies. Surely a buffet style restaurant should have foods labeled for this reason. The restaurant has a sign outside with allergens so I am unsure why they could not easily inform about appropriate foods for the person with the allergy if they claim to be able to provide the appropriate information. A jet 2 representative phoned after we phoned them to log concern re this. They advised they would be in to the hotel to speak to the restaurant staff. That night food labels were hand written for those that contained nuts. Every night after this there has been no ind