Park Hyatt Marrakech

Facilities: The facilities are quite comprehensive, typical for this price range. The minibar items are all complimentary, though it seemed like there were no toothbrushes or toothpaste (but I brought my own, so I didn't actually ask if they had them). The gym is quite large and even has a strength training area, but there are a bit too few yoga mats, which made it inconvenient for stretching with a friend. The restaurant food was just okay. The octopus appetizer at Tfaya restaurant (P4) was the only dish I'd recommend; everything else felt below expectations. The restaurant service was decent, and the prices weren't high. Cleanliness: Excellent. Environment: The surroundings are lovely. The gym overlooks a river, but it's a bit far from the city center, giving it a secluded feel. Service: Felt slightly below expectations. There was a welcome drink upon arrival, and welcome snacks were provided in the room (P2). They also offered shuttle service within the grounds when it rained. The front desk staff were all warm and friendly, and most of the staff encountered walking around the hotel would stop to greet us. However, the turndown service wasn't great; the comforter wasn't properly pulled out. This was especially noticeable with the extra bed; the main bed was fine, but on the small bed, when I pulled the comforter, the sheets came off, and I had to make the bed myself 😂. Also, the toilet paper ran out and wasn't replenished. I had to call to have it refilled. And I was even charged 10 dirhams for the phone call. The room's decor and design are quite beautiful. The bathroom is very spacious and features a unique 'waterfall shower' experience, which felt well-designed. The room buttons are all touch-sensitive and quite difficult to use. The curtains are manual, which is inconvenient. I spent a long time figuring out that an up and down arrow button was actually for adjusting the overall room brightness. Interestingly, the room's power outlets worked directly with Chinese plugs, but the ones in the bathroom still required a European adapter.

Everything else was fine, as you'd expect from a normal five-star hotel. But I really have to complain about their service. On our first day after arriving, we planned to go straight to visit our friend who was staying there, but the hotel was incredibly strict. They wouldn't let us stay past midnight. After we finished eating at the restaurant, we wanted to go back to our room to get our things, but the security guard there was the worst I've ever encountered. He kept speaking to me in French. I clearly told him I didn't understand French and asked if he could speak English, but he just kept saying "no, no, no" in broken French. Then I went to the front desk, but when I tried to go back to my room, that same security guard stopped me again, still speaking broken French. I was so angry that I immediately canceled my original hotel tickets and bought tickets for this hotel. In short, the security here is extremely strict. They check the undercarriage and trunk of cars before you enter the hotel. If you don't pay, you're treated like a prisoner, like my pet dog that only wags its tail when you're given a bribe.

Beautiful hotel with impeccable service and high-quality amenities. The hotel is beautiful, the rooms are magnificent, the food delicious, and the service incredible. This hotel is a true five-star luxury hotel. A special mention goes to the breakfast staff, Lahcen and Reda, who provided impeccable service with many thoughtful touches and a rarely matched kindness. Morocco and its people are very endearing with their kindness and hospitality. I highly recommend this hotel.

Very good, first-class service. It is the most impressive hotel we have stayed in locally, and there is a golf course next to it

Very suitable for a holiday hotel. Take photos and relax in the hotel.

Facilities: Good Hygiene: Good Environment: The room is very comfortable, and the mattress is moderately soft and hard. The refrigerator is equipped with tea and cola, which is very good 😌 Service: Good

酒店離市區稍微有一段距離。整個酒店區域和“外面”的城市真是兩個世界。逛完景點想早早回酒店躺着。從歡迎飲料到最後離店，整個入住體驗都很好。