Hotel Santa Lucia

Was quite nice, the place was awesome and very clean. It's in the middle of the center.

Lovely area, so close to the park and lovely restaurants. Nice pool. Friendly staff. No elevator, definitely not easy for anyone with physical difficulties. We stayed on the 3rd floor for 2 nights and then were ableto.move to a room on the ground floor. Lots of hot water and pressure, good , air conditioning good.

The location of this hotel was great but our room was not in good condition. First, we couldn’t lock our door very well and it didn’t seem secure. Second, the bathroom smelled really bad like raw sewage. Third, there were missing slats in the bathroom window and no screen so someone would have be able to see in and mosquitoes could get in. Fourth, there were very few electrical outlets.

I stayed here for four nights, I didn't stay in the hotel during daytime I only used the room strictly to sleep. I had a positive experience even though there's room for improvement. The room is comfortable for two people, it's clean and the AC works great. Mosquitos were pretty bad everytime we opened the door though. Using the TV remote control got tricky until the staff member showed me how to operate the two remotes. One morning at 6am a group of loud people were in the pool and no one enforced the time rules. When you visit Merida you go to bed late as you attend a lot of the free events until late at night, waking up at 6am with loud noises wasn't nice. Parking is really tricky though, it's either you use their parking garage which it only houses less than 8 cars or find a place somewhere else. The difficult part of the parking situation is that the garage is first come first serve so to get an overnight spot you need to park around 4-5pm and stop driving for the rest of the evening. Or park overnight in a street where cars don't get towed away, that's tricky finding one in the Centro area. If you don't need a car don't rent one, it's a pain unless you figure out where to park. The room was always clean including sheets, pillows and bathroom. It's nothing fancy but comfortable

Bathrooms were dirty, TV only showed two channels, everything else was okay.

The hotel had no electricity when we arrived (late)and nobody bother to send us an email or give us a call. At arrival they sent us across the street to a different hotel where we ask to see the property first and then decide, it look dingy and from where we saw the pool was dirty. We decided not to stay there and canceled. When we reserved I put a credit card on file but we will pay at the property. After we check in at a different place I turned off the card and the next day sure enough I get an email from ******* asking for a different credit card to keep the reservation that we had canceled the night before due to the fact that they couldn’t provide us with what we reserved. The card is still blocked (just in case) I will deal with that once my vacation is over. We do understand some things were out of their control but not letting us know or not cancelling the two rooms we reserved when we were not pleased with the substitution was something they could have handled better.

The hotel is very clean , located in front of Santa Lucía place, very nice site, many restaurants around, the room could be better, but I thing is good for the price

The only thing I liked about this hotel was it is across the plaza Santa Lucía, where cultural activities take place and artesanal items are found. It wasn’t bad, but service wasn’t either five stars.