Tru by Hilton Mt. Juliet Reviews

Hotel was the convention hotel for a Comecon Starwars convention. Didn’t have our reserved style of room 5/24 ready at 3:30pm, put us in a king room, it was a cracker box room, they them moved us to the style of room but it was a handicap room. Went out to dinner with our family, when we returned ALL of the hotel parking was taken, no place to park, some type of event going on. I spoke with the maintenance man who informed me parking wasn’t reserved and that the people where staying here at the hotel, I told him wasn’t true and as a paying guest I needed a parking space, ended up using the last Golden Hilton spot. We had a toy vendor across the hall from our room, lots of noise and traffic, but was over around 10:00pm. Next day 5/25 we left 9:00 am for the day with our family when returned, our room had not been cleaned! We went to the front desk and was informed that I had to request Hskping service, I should have told when we checked in….I was not plus no where in my ********* paper work does it say that. I was also told in was in the key card carrier and a decal on the mirror in the bathroom. I WAS NOT TOLD AT CHECK-IN. I would have requested at that time. They said they would get it cleaned on 5/26. Once again noisy night across the hall. We left at 10am and I checked with the front desk to remind about cleaning the room. We return st 3:00pm and the room hadn’t been cleaned, I was told nothing could be done, except dump trash and new towels. The Hskping crew was gone