Hotel Massena Reviews

Good vocation, new room

Perfect location😊for reasonable price

As soon as you walk into reception you know this hotel is well-managed. The welcome was very warm and professional. The location is exceptional. The breakfasts brilliant. Couldn't fault it and we highly recommend it.

Fantastic little boutique hotel. Fabulous location for all the designer shops and literally a few steps from Madeline train station. We loved this hotel. The rooms were immaculate. Breakfast was lovely- continental breads, cheese ham, pain au chocolate, yoghurts, fruit juices and coffee etc. All in all, great value for money and great location. Reception staff were jovial and happy to greet us. Definitely stay again.

Excellent staff and wonderful breakfast

Just back from a two night break to Paris. Hotel is in a great location, right next to a metro station but also walkable to most places of interest. Check in / out quick and easy. Left luggage at either end of the trip . Staff very friendly and helpful. Even at 3 am when we realised our power had gone off. Rooms decorated nicely, bathroom a good size and shower above a bath. Toiletries provided. Tea and coffee also provided. Fridge with water €5 a bottle is ridiculous when it’s only €1 in the shops, and €2 in reception!! Would be nice to have draw space for clothes but other than that all very nice. Breakfast room only seats about 18 people so when everyone turns up for breakfast at the same time you have to wait for someone to leave. Breakfast continental with nice pastries , breads, cereal, yoghurts, juice, choice of teas and coffee, fruit, meats and cheeses. Can highly recommend.

The hotel is on a great position.. however night staff receptionist is extremely unhelpful and rude! Please note: DO NOT TAKE UP ANY ORGANISATION OF TAXIS ETC FROM THE STAFF. Normal cost is €38.00 when organised €60.00! Very unhappy !

Very quiet and ideally located to discover the heart of Paris

Good location for this hotel, After a late arrival, only one light bulb is working and no power in my room, Charging your phone or computer will be a struggle. Well, everything else is to match... Disappointing to say the least!

Safe never worked

The location was fantastic

Receptionist was not very friendly... Elevator available. Bathroom was clean. Room had a strange smell

Very well located. Comfortable. Clean and noise-free. A very complete breakfast. The waitress was a lovely lady. They took our luggage up because the elevator was broken. The receptionist was a little special but no problems

I have no particular complaints.