Maxx by Steigenberger Sanssouci Potsdam Reviews
Maxx by Steigenberger Sanssouci Potsdam
Allee nach Sanssouci 1, Potsdam, GermanyView Hotel Details
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1 night
Maxx by Steigenberger Sanssouci Potsdam Guest Reviews
4/5
Very Good
79 Reviews
Verified reviewsLocation4.1
Amenities3.9
Service4.0
Cleanliness3.9
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All Reviews(79)
Positive reviews(73)
Reviews with photos/video(2)
Delicious breakfast(6)
Great service(5)
Negative reviews(6)
Frank
Superior Room
Checked in Dec 2023
Couples
1 Reviews
Very Good
Posted on Dec 20, 2023
The staff at the hotel were all friendly, the breakfast buffet was very extensive and delicious. You can see that the building is showing its age and could use a little sprucing up in the form of paint and newer furnishings. The location is very good, central and everything is easy to get to. This is something you should work with.
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Guest User
Deluxe Room
Checked in Dec 2023
Couples
1 Reviews
Posted on Jan 2, 2024
Modernized business hotel in an excellent location. Unfortunately, the service cannot keep up: cleanliness of the rooms "can be improved", bar only open at certain times, but above all: no own parking space, cars can only be parked in a narrow public parking garage. Therefore, no day tickets are available. Parking can be very expensive! No charging option for electric cars.
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Guest User
Superior Room
Checked in Oct 2023
Couples
1 Reviews
Outstanding
Posted on Oct 31, 2023
We felt very comfortable in your hotel. Very good location, lots of choice for breakfast, great service. We would love to come back, also because we like Potsdam.
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Jochen
Superior Room
Checked in Nov 2023
Business travelers
1 Reviews
Amazing
Posted on Nov 28, 2023
Very well located in Potsdam, very tasty breakfast buffet
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Anonymous User
Superior Room
Checked in Jun 2023
Business travelers
16 Reviews
Posted on Jun 29, 2023
There is no air conditioner in the room, full of the smell of clogged sewers, the cleaners come in and out of the room at will, and enter without permission while taking a shower after warning, the worst hotel experience so far! ! !
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Guest User
Superior Room
Checked in Dec 2023
Couples
1 Reviews
Amazing
Posted on Dec 15, 2023
Room OK, nice service staff, very good breakfast
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Guest User
Superior Room
Checked in Mar 2023
Couples
1 Reviews
Great
Posted on Mar 12, 2023
Hotel Maxx is very well located. You live very centrally and are very mobile thanks to the free use of buses and trams.
Breakfast was very good and the staff were very helpful.
The only thing we didn't like was the thoroughness of the room cleaning. The bedspreads lay strangely in a heap. Wasn't ****** either.
Then a small towel was taken away from us and the shower template was missing.
The young men should be shown how the German standard of room cleaning is.
Otherwise all employees were very friendly.
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chschmieder
Superior Room
Checked in Jan 2023
Couples
1 Reviews
Amazing
Posted on Jan 24, 2023
Would definitely come back, very quiet, great location, large, extensive breakfast buffet.
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Guest User
Superior Single Room
Checked in Oct 2022
Business travelers
11 Reviews
Amazing
Posted on Oct 18, 2022
The service is very good, the location is quiet, and the environment is good.
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Guest User
Deluxe Room
Checked in Apr 2022
Couples
1 Reviews
Very Good
Posted on Apr 13, 2022
Perfect location and good service.
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Guest User
Superior Room
Checked in Mar 2023
Business travelers
1 Reviews
Great
Posted on Mar 24, 2023
No problem!
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Guest User
Checked in Apr 2024
Other
0 Reviews
Outstanding
Posted on Apr 20, 2024
MAXX Hotel Sanssouci Potsdam exceeded my expectations in every way. The staff was exceptionally welcoming, the rooms were comfortable and clean, and the breakfast buffet was delicious and diverse. Its convenient location made exploring Potsdam a breeze. Highly recommended for a memorable stay in this beautiful city!
Guest User
Checked in Mar 2024
Business travelers
0 Reviews
Posted on Mar 1, 2024
Hotel placed in the middle of Potsdam, good for tourists. Very bad place for professional events. The lack of service and care we experienced was outstanding. Agreements broken, terrible internal communication, aggressive dealing with my guests, buffet ran empty (!!!) , mediocre room service. Don't let yourself be blinded by the name. The staff has a terrible attitude, the processes are obviously not followed.
Response from Property: Dear guest, Your feedback is of great value and it is disappointing to hear that your experience with us did not meet your expectations. We genuinely strive to offer our guests the best experience possible and it is disheartening to know that we fell short in your case. Regarding your comments about our service and staff, we are dedicated to maintaining a high standard of professionalism and guest satisfaction. It is unfortunate to hear that you felt otherwise and we deeply regret any discomfort or inconvenience caused to you and your guests. Due to the constant feedback that we receive, we can say that 90% of the events, in our hotel are going very smoothly. Since we had major communication and coordination difficulties on both sides of your event, this unfortunately lasted throughout the entine duration of your event. We value your feedback and will use it to further improve our service and ensure that all of our guests have a positive experience. Kind regards, Vivian Buchmann Front Office Manager
Guest User
Checked in Mar 2024
Other
0 Reviews
Outstanding
Posted on Mar 1, 2024
We stayed three nights. The hotel is situated close to Luisenplatz and within walking distance of the Sanssouci Castle. This is a nice and quiet area of Potsdam with several restaurants and the location is served by excellent public transportation. The hotel provided free tickets to local trams and buses, making it easy to get around. An underground garage is available at EUR 19/night, however access and spaces are narrow, so larger cars may be difficult to get in and out. Our studio was very spacious with comfy beds, a nice sitting group and all the amenities you would expect in a modern hotel including a safe with room for a pc. It was very clean and quiet, facing the courtyard. The television set had several channels including a few in English. Excellent breakfast was included in our rate and included several hot and cold choices of high quality. Housekeeping too was very good and we enjoyed our stay here.
Response from Property: Dear guest, It's a delight to hear that your stay at the MAXX Hotel Sanssouci Potsdam was enjoyable. We are pleased to know that the strategic location of our hotel and the complimentary public transport tickets we provided added convenience to your stay. Your feedback about our spacious studio, comfortable beds, modern amenities, and our dedicated housekeeping service truly warms our hearts. We are also glad to know that the breakfast spread met your expectations and added positively to your experience with us. However, we have taken note of your comments regarding the narrow access and spaces in our underground garage, especially for larger cars. We always strive to make our guests' stay as comfortable and hassle-free as possible, and your feedback helps us in our continuous efforts towards the same. We hope that we will have the pleasure of welcoming you back in the future. With best regards, Vivian Buchmann Front Office Manager
Jose
Checked in Oct 2023
Business travelers
Outstanding
Posted on Oct 29, 2023
Spotless hotel well located in Potsdam. Great room, breakfast and facilities. Friendly staff. Perfect for a business trip to Potsdam
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