Marien Puerto Plata - All Inclusive Reviews

Our vacation, 11-15 Dec 2023, in Be Live Marien, Puerto Plata was excellent. From the moment we arrived, we were placed and treated as VIPs. The hotel has aged, however, clean and well Kept. The service outstanding! I would like to thank Luis at the VIP lounge bar, who served us our first drink, Francis, Roberto, Cecilia and Josefina at Dining, among others, who were extremely hospitable and helpful. The food was great and presentable. The activities and shows, even though it rained on our last two days, decided to go to the sport bar and had a great time drinking and dancing, and again, great service. We are going back! in 2024.

The worst experience in terms of facilities, food, entertainment, customer service, that I have been able to receive, I booked aware that it was 5 stars and from the entrance it projects you that it does not have even 2 stars, at 12am you can see the full pool cats drinking water, it was for sure the worst experience I have ever had in a hotel.

There were some issues. There was a ceiling leak right when you enter the room which came from the air conditioner. Bathtub had hair in it on arrival day. The rooms were old and dated but that was not a problem because we spent most our time out of the room however, I reported the issues to the front desk and they said they would send someone on both occasions but no one came by. The food was not great but not awful. Theme restaurants were better but just average tasting. I would not recommend or return to this resort.

If your young with a body or a “bbl” please don’t stay here I had on my bikini at the pool “ adults only “ and was constantly told what I had on was inappropriate … when I would see females weighing 300 with a bikini and no issue it’s not worth it don’t come here and the food is nasty they are SO RUDE !

Staff was very helpful and respectful. Property was dated and with some touches can be very good. All and all clean. Food offerings were below average at best, do not expect much. Nice beach and decent pool area. Pool area could use more umbrellas or shaded areas.

The pool was pretty. The beach beds and chairs were in poor condition. The property is lacking in entertainment and the one show we saw was a joke. The food was absolutely horrible. Only ate because needed fuel. Did not look forward to ANY of the meals. The food was actually quite nasty. The Brazilian restaurant meat was good but the rest of the buffet in the Brazilian was gross just like all other food options. This place was nothing exciting. We were in building 2 and the music by the pool was so loud couldn’t nap or go to bed before midnight due to the noise level. We were here 3 nights and felt like an eternity. Very disappointing and to me not a place to go on vacation. Would never go back.

We had an exceptional stay. Though the resort itself is older, it was very clean and comfortable. The staff made us feel like we were family. The food was very good. The only thing missing was a coffee station with a barista. However, we were able to make our own cappuccino with a self serve machine.

Most of the staff was extremely helpful and friendly . Hotel is extremely dated. My toilet only work on the last day. Shower didn’t function properly neither did sink . I had to use the Public bathrooms mainly . Food was decent. I wouldn’t recommend

I would like to discuss my stay I woke up with a bug on my I contacted vip guest service.they said they check the room that evening when we got back from our excursion their was two more on the bed finally they sent a guy from vip guest service which was rude their was two more insects dead on the bed and night stand I explained to him that this was not ok he was rude and kept saying lady it a insect not a bug I took pictures and two the the times they was bugs he kept saying lady listen to me ..before I checked out theI had a conversation with the assistant manager regarding the embarrassing conversation at the front desk and in the room with the vip ..I showed him the pictures and he apologized and agreed it was not ok

Relaxing stay beautiful property. Drinks and food were ok could have been better. Staff was friendly.

Great location. Staff is very friendly and accommodating. The food could be better( specially the beef).

the room itself wasn’t the best, the shower head broke on the first night, bed sheets weren’t changed once, we had a reservation for 3 but only got accommodated for 2 and had to constantly ask for the 3rd of things; food was very good in all restaurants and buffets, and the amazing staff made our experience way better. shout out to super joe

Well is my 3rd trip going to this hotel, i believe this hotel was sold or something because name is changed and is pretty quite compare to my previous trip, animation is pretty much not existing during the day around the pool and i remember in the past they used to dance around the pool and was really fun. At night time they have shows but again not compare like the past. Something i want to note on this review for whoever that read it that belongs to that hotel is that is a lot opportunities for the kids club, i went with my daughter and i took her to the club, the girl in charge is amazing and caring, the place has a small pool for kids, trampolin, small tables, tv like the club has a lot of things but there is not material to work, like not a single crayon for the kids to do a drawing, or to do activies while they are there. That club needs somone above the girl that take care of this simple things so that club can run smooth. Needs schedule structure. My daughter wanted to be there but there was not a single paper so she can color or anything. The food is alright not amazing. Also at the time they gave me the room, i was supposed to be vip and a lot of perks were supposed to be added. Wich when we got to the room we didnt have like extra stuff, welcome drinks nothing we have to call and everyday they were putting something from the list.

We LOVED our time at Be Live Marien Puerto Plata! The staff were all so friendly from the maids to the bartenders to the front desk. The restaurants were incredible with lots of variety and high quality dishes. The beach was beautiful with lots of space to go for long walks. The rooms were clean and seemed to be newly renovated. We also went on an amazing excursion to a nearby waterfall where we jumped and slid down many different waterfalls - it was very exciting! We had such a great trip and are looking forward to coming back.