Hengda Hotel Reviews

Response from Property: Dear Guest, Thank you for choosing our hotel and sharing your experience with us. We have read your review carefully, we are very happy to spend this Chinese New Year with you, and we are very sorry that you had a bad experience with our hotel. We will train our staff and optimize the flow of service to provide a better experience for our guests. Welcome again next time, look forward to seeing you next time!

Response from Property: Dear guest, thank you for choosing our Evergrande Hotel Qingyuan and sharing your experience. We are very pleased to receive your recognition of the service of our staff and thank you for your high opinion of the cleanliness of our rooms. We are very sorry for your dining experience, your comments and suggestions will be fed back to the relevant departments in order to make further improvement. Thank you again for your support and feedback. We are looking forward to your next visit!

Response from Property: Dear guests, thank you for your praise！So happy that our service has received your recognition,your recognition is our goal and driving force.Hope to see you again and wish you a happy life !

Response from Property: Dear guests, thank you for your support to Qingyuan Evergrande Hotel. The hotel is located at the intersection of Longjing Expressway and the traffic is very convenient. The air in this areas is fresh and the visons is beautiful, and the six centers surround the Yingyue Lake, so that u can enjoy a lovely day in different centers. Welcome for your next stay.

Response from Property: Dear guest, Thank you very much for your praised of our hotel. We have blue sky, white clouds and fresh air here. It is the best destination for leisure and vacation.We hope to see you and your familly again.Best regards,Guest Service Manager

Response from Property: Dear guest, thank you for your support. The happy messenger of the hotel will provide you with 24-hour butler service. We look forward to your coming again.

Response from Property: Dear guest, thank you very much for your review of our hotel. We are deeply sorry for the problems you encountered during your stay at the hotel. We attach great importance to your criticism. We will make serious rectifications for the various issues you mentioned and give you satisfactory answers. First of all, regarding the issues of old hotel facilities and poor hygiene, we will immediately organize a maintenance and cleaning team to conduct facility inspections and hygienic maintenance to ensure the normal operation and hygienic standards of hotel facilities. Secondly, we are deeply sorry for the poor service attitude and the situation of asking questions and ignoring them. We will strengthen employee training to ensure that employees have a good service attitude and positive communication skills to better meet the needs of guests and provide quality services. At the same time, we are very sorry for the inconvenience and trouble caused by the housekeeping staff asking the guests to leave the room as soon as possible for cleaning. We will seriously educate the cleaning staff to prevent similar situations from happening again. Finally, we are deeply sorry for the lack of toiletries in the family room. We will add children's toiletries in the family parent-child room to ensure better service and a comfortable accommodation experience. Thank you again for your feedback and support and look forward to serving you again. Thanks!

Response from Property: Dear guests, thank you very much for your comments and valuable opinions on our hotel. We are very sorry for the inconvenience and dissatisfaction caused to you. We are very sorry for the failure of the air conditioner and telephone equipment you mentioned. We will communicate with relevant departments to do a good job in equipment maintenance and repair to avoid similar situations from happening again. The front desk of the hotel is staffed 24 hours a day. If you have any questions, you can contact us at any time. Once again, we sincerely apologize for the dissatisfaction and troubles caused to you. We sincerely hope to have the opportunity to provide you with better services again. Give you a satisfactory stay experience!

Response from Property: Dear guest! Thank you very much for your stay and detailed review. It is the constant concern and supervision of our customers like you that enable us to continuously discover problems in our work, make corrections and make continuous progress. From your review, we regret to see that your stay did not meet your expectations. First of all, because it is the summer vacation, the price of the hotel has increased. I am sorry to let you have a bad experience. We will attach great importance to your suggestions and opinions, and hope that you will be satisfied when you come next time. Secondly, our hotel check-in room includes free swimming and fitness programs. It is in the sports center in the hotel park. In addition, it also includes a free two-person hot spring experience opportunity in the health center. You are welcome to stay again for experience. Your tolerance and understanding are Inspiration and support for our work! I hope you will be satisfied next time you come.

Response from Property: Dear guest, thank you for choosing to stay at Qingyuan Hengda Hotel. We are sorry that our room problem caused a bad experience for you during your trip. The hotel has always been committed to providing high-quality services to guests. The condition of this room is not our standard. We will communicate with the housekeeping department to strengthen the inspection standards and immediately inspect and maintain all rooms. Thank you for informing us of the existing problems. If you have any questions Feel free to contact our guest service manager at any time. We look forward to your visit again. We hope that the next time we meet, it will be a pleasant experience! wish you a happy life!

Response from Property: Dear guest, thank you for your stay and review. We are sorry that your stay did not meet your expectations. The reason for the odor in the room is that the air is relatively humid during the rainy season. We attach great importance to this problem and actively work to rectify it. The housekeeping department will ventilate the room thoroughly when the weather is fine, and always pay attention to the condition of the room. If necessary, use dehumidifiers and other tools to remove odors. We will also continue to pay attention to the equipment problems and indoor temperature conditions of the guest rooms. We sincerely look forward to your visit again and believe that you will have a different feeling.