Colonial Village Motel Reviews

The lake view is beautiful, you can directly see the lake view while lying on the bed The heating is very warm and the bed is comfortable to sleep on. The overall experience is very good. Although the location is not in the town, it is not too far away. I will consider staying here next time.

The location is great, the bus stop is right in front of the door. The towels in the room smelled bad.

There is no choice but to stay for one night, there will be no next time!

Do NOT stay here in their 2 bedroom apartment. It is actually a 1 bedroom apartment with its lounge converted into the 2nd bedroom - this leaves your living space (a 2 seater sofa) in a bedroom! Reception is not manned (there is ALWAYS as sign on the door that says, please call us as we are cleaning)! You will need a working NZ mobile to be able to call for assistance. There is no guest Laundry - The motel is happy to charge you $14 per load for them to do it on your behalf. There is no privacy in the outdoor area - you are right next to the unmanned reception, so when trying to enjoy the view and family time, you are often interrupted by guests searching for the staff. You are also constantly on view of their security cameras! They have NO way of communicating other than via phone (no email, Facebook page etc), even our booking agent has been unable to get hold of them. We are still waiting the owner to contact us regarding our stay.

Fantastic room, well equipped bathroom and small kitchen and very comfortable beds. Warm, friendly and helpful staff. Amazing view of lake from the room and veranda. Easy 15 min walk to the Queenstown centre.

Excellent views, friendly staff and clean room and the most comfy bed- the owners have recently taken over so they are renovating the motel. I would stay there again the only thing was when we came back at night all the parking was taken so I suggested they need to number the car parks to the rooms - otherwise it was a great stay

Gorgeous view from beautifully renovated unit: sleek tiled bathroom, new kitchen and a great bed. 20 minutes walk beside the lake along Franktown walkway to town or 5 minute drive. About 30 steps to the upstairs units.

Views were great and the staff member was very friendly. Paid for 2 nights but only stayed for about an hour. Too much traffic noise. Linen all nice and clean, but just too run down for us to feel comfortable. Decided to take the loss and move on.

On a very commutable distance to town and clean bathrooms & rooms with fresh linen.. the reception desk girl was also very welcoming as she offered a hot tea on arrival as a welcome tea also ask for handling baggages in-spite of having a construction on site they’ve managed very well. Thankyou for the stay.

Beds were comfortable but the showers were terrible. We had come back from a 3 day walk and wanted a shower and the hot water ran out in 5 minutes!!

Friendly and easy to deal with and also love the fact that they allow dogs.

Small but lovely. Unit felt private and insulated from other guests.

The room wasn't ready when we arrived. It smelt of food cooked before, toilet brush disgusting, shower unsafe

The motel advised that due to the presence of scaffolding, the view from the windows is obscured. That's a minor problem and not really a problem. What the motel did not make any mention of when both booking and checking in, was the fact that major renovations are taking place. This meant that at one point during my stay I returnwd to my room during the day hoping to relax, but discovered that all tne furniture and my belongings had been moved so that drilling, plastering and painting could be carried out. Had I not requested a new room, they would have expected me to sleep in the room with wet plaster or paint. Furthemore, the electric door lock kept failing, leaving me locked out of my room on multiple occasions. The customer service is awful and the planning of major work when guests are staying is thoughtless. The noise of tools and workers is very disruptive.