CabanaCopa Hostel Reviews
CabanaCopa Hostel
Tv. Guimarães Natal, 10, Rio de Janeiro, BrazilView Hotel Details
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1 night
CabanaCopa Hostel Guest Reviews
3.6/5
24 Reviews
Verified reviewsLocation3.6
Amenities3.6
Service3.6
Cleanliness3.6
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All Reviews(24)
Positive reviews(17)
Negative reviews(7)
Guest User
Checked in Mar 2024
Other
0 Reviews
Posted on Mar 25, 2024
I could not sit anywhere without cigarette smoke blowing in my face. all of my clothes smelled like smoke the entire time. one day it was raining and most guests stayed indoors. I tried to hang out on the roof top and the porch on first floor, but the smoke was unbearable. I stayed in my room most of the day. my partner developed a cough and very dry eyes from smoke irritation. it was so bad we searched for new accommodation. while the hostel staff cannot control behavior this review is a warning for non smokers and those with asthma. also people slamming doors, playing terrible music late into the night and yelling at midnight. mattress was stained yellow and room smelled like mildew. everything looked and felt dirty. if you are 18 and chain smoke then this hostel is perfect for you. staff were friendly and helpful.
Guest User
Checked in Jan 2024
Couples
0 Reviews
Outstanding
Posted on Jan 3, 2024
We stayed here for a bit and one employee in particular went above and beyond and through a window for us. We just want to thank Werner for his help this week, he was fantastic and helped us in a time of need. The place itself is fine, all employees are very friendly
Guest User
Checked in Jan 2024
Friends
0 Reviews
Outstanding
Posted on Jan 2, 2024
One of the top 5 hostels I’ve stayed in. Pros: location feels safe and cars have to pass through a gate, lockers to lock your things in the entryway if you arrive early but want to drop your things, clean common and bedroom spaces, privacy curtain, controllable AC unit in room, roomy storage you can lock, private bathroom in 6br female room, add-on breakfast, ATM machine convenience, front desk staff is available and attentive, lots of activity options (at a cost), including a nye party on the beach w another hostel Cons: I am used to a towel service being included, but I ended up paying 10 brl to rent one which was not a huge inconvenience. I would have preferred a towel included and the option to rent one for beach use.
Sabrinia
Checked in Nov 2023
Other
Outstanding
Posted on Nov 21, 2023
Staff were amazing! Helpful and friendly. Can arrange airport transfer for you. They all spoke English very well. There is a common area downstairs with a bar and free filtered water and lots of plugs to charge your electronics. The bunk beds were a little scary, very unstable. You only get two sheets and a pillow case so if you get a free blanket on your airline keep it! There is one plug in each bed spot. Rooms are air conditioned. It was a little expensive for a shared room with bunk beds but it is an excellent location.
Guest User
Checked in Sep 2023
Solo travelers
0 Reviews
Outstanding
Posted on Sep 21, 2023
Great for remote work, comfortable rooms with air conditioner, super friendly staff, and safe location. You will make a lot of friends for sure, and there are many travelers who stay for long and volunteer. You can work remotely in the living room with many tables or on the rooftop with more sunlight. And you can go around easily with the subway nearby and this street even has a security guard.
Guest User
Checked in Apr 2023
Solo travelers
0 Reviews
Outstanding
Posted on Apr 2, 2023
I received a very warm welcome in the middle of the night after a long journey from the UK. Staff very helpful, great atmosphere in the bar and lovely rooftop terrace. I loved that it is basically on the edge of the jungle with birds and monkeys visiting. Will stay there again when in Rio.
Guest User
Checked in Mar 2023
Solo travelers
0 Reviews
Posted on Mar 15, 2023
One of the worst hostel rooms I've ever seen. Smelt of damp, walls and mattress were absolutely filthy. Sheets were paper thin and stained. The room I was provided with had 0 space whatsoever. As soon as I checked in and saw the state of the room I asked to be moved to a different room. I was happy to pay whatever price difference there was but was told no other room was available for the duration of my stay. I booked a private room that was available for a few days and requested a refund of the remaining balance. I was told someone would contact me to discuss this. I waited a week and received 0 calls or emails. I called and emailed multiple times, and after it was clear I wouldn't be receiving any response I resigned myself to this review. The staff are friendly enough but I wouldn't rebook this hostel again if it was the only option in rio. The bonus was the ants everywhere in the private room and the lack of courtesy to get back to me on my partial refund request.
Response from Property: Thank you for sharing your feedback regarding your recent stay at our hostel. We apologize for the negative experience you had and the dissatisfaction caused by the condition of the room. Your concerns regarding cleanliness, space, and the quality of the sheets are taken seriously, and we are truly sorry for falling short of your expectations. We understand your frustration with the unavailability of another room during your stay. We strive to accommodate all guest requests to the best of our ability, but unfortunately, on this occasion, we were unable to fulfill your request due to limited availability. We apologize for any inconvenience caused. Regarding your refund request, we sincerely apologize for the lack of communication and the delay in responding to your inquiries. This is not indicative of our usual standards, and we deeply regret any frustration or inconvenience this may have caused you. We will investigate the issue internally to identify the breakdown in our communication process and take immediate steps to rectify it. We value your feedback and would like to make it right. We would appreciate it if you could provide us with your contact details privately, so that we can address your refund request promptly and directly. Our team is committed to resolving this matter to your satisfaction. We genuinely regret that your experience did not meet your expectations, and we hope that you will reconsider staying with us again in the future. We assure you that we will learn from your feedback and work diligently to improve our services and ensure a more enjoyable experience for all our guests. Thank you for bringing these issues to our attention. We appreciate your understanding and patience, and we look forward to the opportunity to restore your faith in our hostel.
Guest User
Checked in Feb 2023
Friends
0 Reviews
Outstanding
Posted on Feb 9, 2023
We were only 3 in room for 6, the shower and toilet was great and clean… air conditioning was amazing!!! We got welcome drinks at the bar… The vibes was 😊 thank you for amazing time!!!!!!!!! Definitely be back 🙏🏻🙏🏻
Guest User
Checked in Feb 2023
Friends
0 Reviews
Posted on Feb 9, 2023
Hostel itself was nice, really clean and comfy. Showers were really weak and either scolding hot or freezing so couldn’t use them properly but the location made up for it. 5 minute walk to the beach… however what really let the hostel down was the noise. From drunken guests I can only assume but not impressed with the hostel not even attempting to do anything about it. There are big signs plastered around the reception saying how there is a ‘noise law’ and charges will be made if there is noise after 10pm. But on a Sunday night when guests were blasting music through a speaker and screaming drunk till 2am or when guests came in drunk at 6am and sat outside smoking and drinking (right underneath our bedroom) the hostel just did not care. Really let our experience down.
Response from Property: Hi, thanks for the review, I'm really sorry about what happen, as you said we have the signs but sometimes people don't respect, but I can guarantee you that we improved the control of this type of situation.
Guest User
Checked in Jan 2023
Friends
0 Reviews
Very Good
Posted on Jan 13, 2023
Very nice hostel in a save place and quite closed to the Copacabana beach. The rooftop is so nice especially to take the breakfast and enjoying the sun. The rooms are clean. Some of the employees could be a little bit more kind, but still a very nice experience there !
Guest User
Checked in Nov 2022
Solo travelers
0 Reviews
Outstanding
Posted on Nov 28, 2022
Everyone was kind and rules were clearly explained when I arrived. Rooms and bathrooms are clean. It's near the beach and metro station so it's easy to go to multiple places in the same day. Also they have a really good breakfast. Loved to stay there for a week.
Guest User
Checked in Nov 2022
Solo travelers
0 Reviews
Outstanding
Posted on Nov 20, 2022
Location is great, close to beach, sugarloaf mountain and metro. Very safe area. Nice atmosphere at hostel, terrace is lovely. Rooms slightly small but for the price it’s good. Recommend for backpackers on a budget.
Guest User
Checked in Oct 2021
Friends
0 Reviews
Outstanding
Posted on Oct 27, 2021
We were there for 10 days and we felt like home. The stuff was extremely helpful and kind with us. Great location, 5minutes walking from Copacabana, in a very safe neighborhood. The rooftop is tropical beautiful, and the energy is amazing.
Guest User
Checked in Jun 2024
Other
0 Reviews
Posted on Jun 1, 2024
Infelizmente os voluntarios do Gaspar não foram nem um pouco responsaveis. Com uma funcionaria angentina de madrugada, eles se juntam para fazer grupos "alternativos" que até em trilha de Vidigal tras problemas serios. A maioria dos funcionarios sao muito queridos, mas essa pequena parte é uma gota de agua suja no balde de agua limpa e fresca. Outros Backpacking eu fiz amizades eternas com ingleses, irlandeses, franceses, cllombianos, alemães, autriacos, enfim, muito amigjs. A infraestrutura e cuidado do Ian é imoecavel, mas atormenta de joguinhos de bulling e fofocas dessa parte foi insuportavel. Melhor preço por infraestrutura.
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Guest User
Checked in Oct 2023
Other
0 Reviews
Posted on Oct 16, 2023
Os recepcionistas são educados, as instalações são medianas, achei um pouco escura e sem ventilação, o banheiro não tem um bom cheiro, e o quarto é razoável, gostei das cortinas nas camas, o que trás privacidade, tem tomada, luz e porta objetos, além dos armários no quarto . A localização é boa por ficar próximo ao metrô, mas fica uns 10 minutos da praia. A internet é boa (pega em todos os lugares) e o ar-condicionado do quarto funciona o dia inteiro. Um ponto negativo é o chuveiro que tem pouca pressão e custa a aquecer de manhã por ser aquecimento solar. Só voltaria a ficar pelo bom custo/benefício.
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