Name: Hôtel Universel, Centre de congrès Rivière-Du-Loup
Address: 311 boul de l'Hôtel-de-Ville, Riviere du Loup, Quebec, G5R 5S4, Canada, 311 boul de l'Hôtel-de-Ville, Overseas, Canada
Rating: 4.1

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Positive reviews

酒店房間非常不錯
可以推薦。就是洗澡水小了一點。

The hotel room is very nice. I recommend it. But the shower water is a little small.

Restaurant

24-hour front desk

Luggage storage

Swimming Pools

Wi-Fi

Golf course

Breakfast

Pets allowed

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Chinese

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We stayed at the Hotel Universel in July 2021 and were extremely satisfied with our visit at that time. The hotel which is pet friendly has rooms accessible from the back of the room to the parking lot, which proved to be a great asset for us. The room was clean, quiet and comfortable for the 2 of us and our medium sized dog.  We booked a room for the end of July2022  3 weeks prior to travelling and were advised that there were no rooms accessible to the parking lot available but we would be accommodated with a first floor room not far from an exit. We arrived at the hotel and the check in staffer was friendly and polite and after asking about the best place to park, he suggested a specific outside door which he said was close to our room. He did not mention that this door led to a stairwell which had open stairs where one had to first climb up a flight of stairs and then go down a second flight to get to the area where the room was located (not fun with a dog who was terrified of open steps). Upon opening the door to the hallway, the smell of chlorine was unmistakable and then when we opened the door to the room, the chlorine odour was overwhelming.  The sliding doors to the room opened to the indoor pool , not what we expected or were advised when booking. We went back to the front desk to request a change and were told the only other room available (hotel was fully booked because of long weekend elsewhere in Canada) was a room used for emergencies, such as a mistaken overbooking. We were shown the room (on the second floor beside the elevator) and it did not have a window! Not a great feeling of security in case of a  fire and certainly not up to code anywhere in the civilized world. We chose to leave despite being advised by the front desk staffer that there were no other rooms available anywhere in the vicinity (true). We were throughly disappointed and angered by what happened here and had we been given specific information about the room in advance would have chosen to stay elsewhere. We did our  5.5 hour drive to our next destination which we had planned to do the next day. We are sadder but wiser and would recommend to future guests to ask very specific questions about their rooms when booking.

We booked this hotel as R-d-L was the halfway point on our drive from Nova Scotia to Ontario. Check-in was quick and efficient, even though it was quite busy.   Our room was clean, the shower pressure was fantastic, the beds were comfortable and the A/C worked very well. It was quiet, modern, and the perfect place to lay our heads after a long day of driving.   This morning we had left the hotel and realized we left a sweater in our room. When we returned and asked for help we were quickly given a new key so we could retrieve our lost sweater!  I’d definitely stay here again.

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Hôtel Universel, Centre de congrès Rivière-Du-Loup

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Discover 101 Hôtel Universel, Centre de congrès Rivière-Du-Loup reviews, rated 4.1 by real travelers on Trip.com. Explore what previous guests loved about the hotel, including its services, amenities, location, rooms, and more!

Hôtel Universel, Centre de congrès Rivière-Du-Loup Reviews: 101 Verified Reviews Latest 2024 | Trip.com

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