Château d'Isenbourg & Spa

Château d'Isenbourg & Spa Reviews

Château d'Isenbourg & Spa

9-11 Rue de Pfaffenheim, Rouffach, FranceView Hotel Details
Château d'Isenbourg & Spa
Château d'Isenbourg & SpaChâteau d'Isenbourg & SpaChâteau d'Isenbourg & Spa
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Château d'Isenbourg & Spa Guest Reviews

4.2/5
Very Good
60 Reviews
Verified reviews
Location4.2
Amenities4.2
Service4.2
Cleanliness4.2
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All Reviews(60)
Positive reviews(54)
Reviews with photos/video(7)
Negative reviews(6)
Anonymous User
Tradition Room
Checked in Aug 2023
Couples
3 Reviews
4.7/5
Amazing
Posted on Aug 25, 2023
Traditional room in annex building with separate toilet, shower and bathtube. Some hooks for towels and coats could be useful. Terrace in front of the room. Cleaning could be improved, e.g. fresh towels. Nice pool and welness area although a bit small for the whole hotel. Free parking. Huge breakfast on the beautiful terrace.
Guest User
Classic Room
Checked in Oct 2023
Business travelers
17 Reviews
5.0/5
Outstanding
Posted on Oct 8, 2023
絕對有特色,城堡酒店,法式早餐豐盛
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Guest User
Checked in Mar 2024
Other
0 Reviews
5.0/5
Outstanding
Posted on Mar 15, 2024
This stylish old castle allies comfort and delicate luxury. Each room looks like an exotic time travel. Most of all: the staff is genuinely welcoming. Not only are they proactive , they can also prove very reactive to last minute request. I celebrated my daughter's 18-years birthday with the family and she has been delighted from start to finish.
Guest User
Checked in May 2024
Other
0 Reviews
5.0/5
Outstanding
Posted on May 19, 2024
Incredible grounds, views, and spa. A must visit if you are travelling to this region. The building can be seen from far away as you drive to it, as it is on a hill overlooking the town. It is quite grand. It and its grounds are a sight: the tall tower, incredible architecture, surrounding vineyards, animals on the property, a stork nest on the top of the tower, and very nice decor are all extremely pleasant. The room was very comfortable and, of course, had an amazing view. Parking is easy. The hot tub in the spa is amazing - the best view I have ever had from a hot tub. The hamam, sauna, and pool are nicely maintained. 100% worth stopping to relax during your trip. The service is very friendly, attentive, and helpful. We appreciated the friendliness of the front desk staff. Our only critique is that the bar is never staffed. We waited a while hoping someone would come by so we could order a drink before we finally gave up and left. The view is just so amazing - it would have been really nice to enjoy a cocktail. We absolutely loved our stay here and could not recommend this hotel highly enough.
Alex2013407
Checked in May 2024
Couples
4.0/5
Very Good
Posted on May 16, 2024
Beautiful location and beautiful chateau. We have stayed here several times over the past few years during stopovers. Dinner and breakfast are very good, and dinner doesn't feel like a typical hotel meal, which is great. However, a notable negative aspect is that while the hotel is a Tesla destination charger location, the Tesla chargers no longer work. Instead, they have two regular power outlets where you can charge at a very slow speed. Therefore, the chateau is not ideal if you plan to stay for just one night, arrive with an empty battery, and need to continue driving the next morning. This is a pity, as all the other facilities are excellent, although some of the rooms are a bit outdated.
Response from Property: Dear Alex, Thank you for your stay at Château d'Isenbourg and your compliments towards our hotel-restaurant. Concerning the Tesla-Charger, we have phoned the technician and it seems that some cars do not charge due to a software problem and compatibility between the car and the charger. We are sorry but for the present time we have installed standard chargers on the upper parking and we hope that the closure of the domain from november 2024 for two years renovation process, this problem will be solved. We hope to welcome you on another occasion. Best regards,
Guest User
Checked in Apr 2024
Other
0 Reviews
5.0/5
Outstanding
Posted on Apr 22, 2024
Great place, 30 minute walk from train station and 15 minutes from the Village. Spa is very good, with indoor pool, jacuzzi and Sauna. Lovely views from there, and excellent breakfast (totally worth the €25) The restaurant is also very good, although if you look for cheaper prices you can walk to the village. Totally recommend this for a weekend!!
Response from Property: Dear customer, Thank you very much for your stay at Château d'Isenbourg. We are thrilled to read your compliments concerning our hotel-restaurant & spa ! Thanks for your compliments that we appreciate and value. It would be a great pleasure to welcome you on another occasion here in Rouffach. Kind regards,
ChiaraWeltert
Checked in Apr 2024
Other
4.0/5
Very Good
Posted on Apr 22, 2024
Very nice hotel in a castle with a great breakfast (that is expensive and not included) and a Spa. The Spa is small but would be very nice, it just should be cleaned more often (especially windows and mirrors). The price for staying is absolutely fair but you have to consider that there is no breakfast or dinner included, which makes it cheaper.
Response from Property: Dear Chiara, Thank you for your stay at Château d'Isenbourg. Our breakfast is a buffet that provides a large choice of salted products, bio juices, tarts, crêpes, eggs preparations and also smoked salmon, delicatessens, wines from our domain to taste, different kinds of breads and cereals... It allows guests to start a good day with a complete meal. Its price is still 25€ for 20 years. It is not especially expensive for such a large choice. For the price you have paid : 138€ per night we upgraded you from the Pavillon to the castle. For this amount dinner is not included. Concerning mirrors and windows at the SPA, please be aware that every time it is raining we could clean them again... Now our large outdoor pool is going is open and will complete the wellness possibilities. Best regards,
Guest User
Checked in Aug 2023
Other
0 Reviews
4.0/5
Very Good
Posted on Aug 15, 2023
Very comfortable stay in a pleasant (? Family-run ) hotel. Old-fashioned decor, but the room was spacious, and comfortable with magnificent views over the Rhine towards Germany. Air-conditioning was definitely a bonus as it was 30 to 32°C. while we were there. We only ate one dinner in the restaurant – Great food, service and ambience, a little on the pricey side, but it was definitely an occasion.
Response from Property: Dear customer, Thank you so much for your stay and your very friendly feedback on TripAdvisor. We are pleased to discover that you spent some nice moments in our hotel and restaurant. We would be pleased to welcome you on another occasion. Kind regards,
even83622
Checked in Jan 2024
Friends
2 Reviews
3.0/5
Posted on Jan 14, 2024
I had driven past here on previous visits to Alsace and always fancied staying. So early January I went there with a friend for a couple of nights. On first appearance all looked quite nice however the rooms that i had were disappointing. The first had curtains that did not close , a bath with someone’s hair in it and a shower/tap that didn’t work properly. Next room offered a dirty/dusty bathroom and chipped dirty furniture. The room my friend had was fine he said We only used the bar for drinks as restaurant was fully booked so can’t comment on food
Guest User
Checked in Jan 2024
Couples
0 Reviews
5.0/5
Outstanding
Posted on Jan 2, 2024
We had an Excellent stay. St Sylvestre dinner was amazing Very comfortable room. Used the excellent spa a couple of times. In centre of wine route with many interesting and beautiful villages to visit.
enrique
Checked in Dec 2023
Family
3.0/5
Posted on Dec 22, 2023
Understanding that it is an old castle, I do think that the property has not been kept on prime condition. The bathroom was outdated and did not meet the price of the room. towels, and bed linen were not the best. The minibar was hot! Tesla charger was not working. Food at the restaurant was perfect. Would visit again!
Guest User
Checked in May 2023
Other
0 Reviews
4.0/5
Very Good
Posted on May 11, 2023
Always start with the positives ..... we stayed here for 2 nights and were made very welcome. Our rooms were in an annex and whilst comfortable were rather dated. Dined in one of the nights we stayed and dinner was very enjoyable with very well presented food and excellent service which was not overbearing; nice wine list too. We learned that the hotel has changed ownership and a major refurbishment is being planned - certainly as regarding the bedrooms this is overdue as ours were all rather tired. Would very much like to return once the work has been completed
Response from Property: Dear customer, Thank you for your stay at Pavillon Nantilde and your overall good comment posted on TripAdvisor. We are thrilled that your enjoyed your dinner among us, the quality and set up of the food. Service was efficient and pleasant, not too present as you noticed. Concerning rooms, we also appreciate the fact that you took the time to read answers given to other customers taking about the need of renovation. It will happen in 2024-2025. Process will start in January 2024 and we are waiting for the last authorizations. Of course we will be pleased to welcome you after that major renovation of the castle, pavillon and surroundings ! Kind regards from Rouffach,
Guest User
Checked in Apr 2023
Couples
0 Reviews
5.0/5
Outstanding
Posted on Apr 10, 2023
Fabulous location Great room Beautiful wallpaper and 4 poster bed Excellent views Pet friendly with little dog bowls and a dog bed Spa in a lovely location Champagne on arrival Gourmet dinner with crémant from the chateau and wonderful saveur dinner Everything perfect Sad to leave
Response from Property: Dear Madam, Thank you for your stay at Château d'Isenbourg. We are thrilled to read your compliments on TripAdvisor ! It is important for us to know that you spent some good moments among us and that everything was appreciated. Thanks for taking the time to share your satisfaction here. It would be great to welcome you on another occasion. By then, we wish you all the best ! Kind regards from Rouffach,
Guest User
Checked in Oct 2023
Friends
0 Reviews
5.0/5
Outstanding
Posted on Oct 3, 2023
Situated in one of the most charming corners of Alsace, The Chateau d'Isenbourg offers a quaint, quiet respite from everyday pressures. The staff is friendly, but not intrusive and the feeling everywhere is classic and Old World European.
Guest User
Checked in Sep 2023
Couples
0 Reviews
5.0/5
Outstanding
Posted on Sep 29, 2023
Lovely hotel with friendly welcoming staff. We had two nights stay and were offered to upgrade our room into the main part of the hotel for a small additional charge which was appreciated and very nice. The views over the hills and vineyards were wonderful and the garden area with fountain and outside seating was charming. It had a very relaxed feel overall, a real holiday getaway, and the pool was perfect at the end of a hot day. If you want everything modern this won't be for you but if you want to stay in a historic chateau right in the heart of beautiful Alsatian vineyards you won't be disappointed. We will definitely come back again.