Artis Domus Relais & Spa

So much potential but they just don’t deliver. The property grounds are beautifully decorated but just felt short on all fronts. Room itself - shower was not working and had foil covering knobs, paint peeling, holes in walls, bed for children was a bench without a proper mattress, ants all over. Service - just poor. When I advised we had ants all over our floor they knocked and dropped a spray and ran off. There is no one working past 6pm and when we told them for a fourth day in a row our shower wasn’t working, we were told we know they “fixed it”. Breakfast - we paid for breakfast and this consisted of a croissant, hard boiled egg and a yogurt everyday pre-prepped on a plate. I can keep going but there are just way better accommodations and we paid a premium as we visited in August.

Such a lovely location! Central for boats / ferry's and trains / busses. Pedestrianised part of town close really close to bars shops and restaurants . We had a 7 night stay, 2 children 2 adults in a 4 bed apartment., in the main house with lovely sea view a bonus. Pool was a welcome relief after hot days sight seeing, shallow but lovely and warm . Beds comfy, apartment basic , but sufficient for a base. Room was cleaned daily. Shower needed a replacement head as squirted out in all directions except on your head . Pool towels can be hired 2 euro daily. Snacks and drinks can be ordered pool side. Quiet at night no option for drinks in garden in evening , staff leave at 6.30 pm. Staff friendly and speak English, very accommodating and attentive. Would stay again. Great holiday !

Beautiful property. Huge room and patios. Very quiet, a spa setting, so no surprise. Staff was great.

I booked this for my nephew and he was extremely happy with it. The location is walking distance to all the tours, beach and shops.

Friendly staff that changed completely into arrogant staff after dispute non functioning airco! After friendly welcome and normal first night we were confronted with a defect airco in the 2nd night after informing staff around 8pm (after 7 pm no reception available) we were first informed that mechanic would come, .Instead of sending a mechanic the story changed and we”re informed that main switch of our airco was in other guest room which they couldn’t reach and so nothing they could do last response was 22:15 and then they thought…. Let”s switch of the communication and ignore this issue (see photo) so instead of solving the issue the approach was ignoring At 6 am airco was finally switched on (so full night no sleep with 4 people in a 33c room without airco but with some mosquitos. After walking down and asking to speak to manager owner (of course not available) i was informed i shouldn”t complain - i had a room and so what is the issue (no sleep? due to heat?) Anyway useless conversation - they have no access to the main switch and so not their problem. I thought i booked a room with airco for €320+ per night so expect airco was not depending on other guests behavior and or that other guest could control my airco - anyway nasty conversation followed - and unprofessional follow up , result pay and don”t complain was the message…

The staff were lovely - so friendly and helpful.