Service

Waste of time booking. Rude woman &lsquo;Valentina&rsquo; who does her best to ignore you says you&rsquo;re not booked even though I&rsquo;ve got multiple reminder emails and a text on my phone- it didn&rsquo;t matter that people were just walking in and sitting down but us with the booking it seemed to be a problem.She served people and then walked off when I was next in the queue, she then grabbed another member of staff and did her best to distract them from serving when they came out of the kitchen. Once we&rsquo;d finished eating and popped over to order the deserts, again she walked off. Really awful customer service. All other staff members completely lovely, friendly and helpful!

The restaurant is good, unfortunately a discount is always offered by the site and the bill is not applied... the first time I made an observation they corrected, this time I didn&#39;t bother I paid the bill without the due discount on food.

Always have great food here but this time it was spectacular ???? great service, lovely helpful waiters, lovely experience thank you ???? ????

Callum and Tracy looked after us, giving us a great welcome and service as we celebrated a family birthday. Couldn&#39;t have asked for a better place or nicer people. Dog friendly too!

Celebrated my birthday there and it was great! The staff were lovely, the service was excellent, and the cocktails were amazing!

I had an amazing bottomless brunch experience! The atmosphere was vibrant, and our server Gemma was fantastic, always ensuring our drinks were topped up. The variety of cocktails was a pleasant surprise, and I can&#39;t wait to return.

Popped up here after dinner at the restaurant in the Basement. Lovely atmosphere super friendly chatty staff and great views. Would recommend!

I had a lovely time at the Alex with friends. The atmosphere was vibrant, and the staff, particularly Cora, were incredibly friendly and attentive, making our visit memorable.

Had an amazing brunch experience! The atmosphere was lively, and the service from Emma was top-notch. She was attentive and made our visit truly enjoyable. Can&#39;t wait to return!

The club sandwich here is the best I&#39;ve ever tasted! The portions are generous, and the staff ensures that your meal is served promptly, making it perfect for a quick lunch.

Find and book the best Bars in Ilford. Read authentic reviews from real users, compare menus and photos, and reserve your table instantly on Trip.com.

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