Pros -The property is breathtaking. A beautifully restored 13th-century château set on 2,500 acres of meadows, forests, ponds, and pastures. The scenery is spectacular in every direction. -Morning coffee overlooking the ponds at our cottage is peak tranquility. -Horseback riding and tour of the farm with limousine cows were highlights of our experiences. The gentleman that gave the tours is a sixth-generation farmer of the land and was full of interesting knowledge. -The heated indoor pool was excellent for our kids. -My wife loved her spa treatment. Cons -Limited air conditioning. Only the bedrooms have A/C. The game room, library, living room in our cottage, and most common areas became uncomfortably hot in July. Even some fans would have helped make the spaces a lot more usable. -Dining was confusing and disappointing. Michelin-starred Dyades was closed during our stay and is only open on select days. The one day we ate lunch in the hotel restaurant was very slow service and the lasagne was so badly burned it was black on top. Breakfast was expensive for what you get. Very limited hot options and if you get there late in the breakfast window it’s pretty well picked over. We booked the in-cottage barbecue expecting a prepared meal. Instead, staff delivered raw meat and vegetables and told us to cook everything ourselves. This wasn't disclosed when booking. The staff member delivering it admitted guests are frequently surprised because the front desk doesn't explain it. No sauces, seasoning (other than salt), meat thermometer, or serving platters were provided. Grilling was enjoyable, but at over $100 per person, we expected the hotel to do the cooking—not just light the grill. -Wine tasting was mishandled. We arrived for our 5:00 p.m. reservation, but the sommelier never showed. After waiting more than 40 minutes, management admitted they couldn't reach him and asked us to reschedule. Unfortunately, we couldn't, so we missed an experience we had been looking forward to. They did comp two bottles of wine at dinner that night though so that was considerate. -Outdoor pool service was inconsistent. There weren't enough lounge chairs or umbrellas, and poolside service was available one day but absent the next. -The special libraries advertised on their website were unavailable for visitation. We were told by guest services that we could visit the next day, only to be turned away on the next day due to private events. My wife is a book enthusiast so this was a big disappointment as well. Overall The château and grounds are absolutely stunning and easily the property's greatest strength. Unfortunately, the service and overall guest experience fell well short of what I'd expect from a five-star hotel charging five-star prices—especially an Auberge property. There were simply too many operational misses: confusing and lackluster dining, inconsistent service, poor communication, and missed experiences. Without the extraordinary beauty of the es