Raffles Shenzhen

The hotel's location is excellent, the service is good, and the breakfast spread is rich. Being on the 71st floor offers an even more expansive view. Everything was great, with just one minor disappointment: the hotel's glass windows were so dirty that they not only obstructed the view but also dampened the mood.

We were truly blessed! The service from the Raffles staff must be more 'spirited' than most, offering a unique sense of humiliation! ☺️ When I arrived at the concierge on the first floor, no one paid attention to me. I went up to the 34th-floor lobby, and still, no one guided me. I finally found the front desk, where there were two half-empty welcome teas on the table. The staff member was expressionless and extremely cold. They didn't stand up or smile until I left, and then reminded me, 'If there are other guests, you must register them to prevent crime.' I'm not sure if this is standard procedure, as I've never heard it at The Peninsula or St. Regis. Okay, fine. In the evening, I went to the happy hour at the 71st-floor lobby lounge. There wasn't much food, which was fine. But still, zero service! No one showed me to a seat, no one greeted me. From the moment I sat down until I left, it felt like I was at a self-service buffet. There was one family celebrating a birthday who did receive greetings. I guess I just wasn't worthy. I went to the lobby with my luggage to check out. A lady came up and asked, 'Checking out?' I said yes, and then she asked, 'Have you already returned your room card to us?'???? 🤔 This is the first time in my life I've heard such a thing... What's up, do your room cards summon a dragon if you collect seven? I have a stack of cards from The Peninsula, and they don't win prizes, so I guess you're on a different level. I went back to pick up my stored luggage and accidentally lost the baggage tag. I cooperated by giving my room number and phone number, and was told I needed my ID, which I completely understood. I pulled it out and handed it to the concierge staff, but he wouldn't take it. I had to hold it with both hands for him to take a picture. Interesting. 😄 If you enjoy paying money to be tormented, come to Raffles! They'll give you seven-star humiliation!!! BTW, the food was also terrible.