Hotel Casa El Moro

Dearest Casa El Morrow It's not because of the absolutely lovely front desk ladies and reduced staff that is working hard to keep the place clean It is certainly not about the proximity to the beach, It's not because of the pillows that have yet to be changed in the five years we have come to this hotel. It's not because the new management has stopped breakfast which over the last year had deteriorated badly even though on each of the websites for this hotel still to this day claim to include. It's not because of the three minutes of hot water each day. It's not because of the mattresses being older than the pillows It is about my wife in tears for three days, not being able to sleep blaming mosquito bites, causing itching and the grossest welts I have seen in a very long time,when the reality is the bedbug infestation in two of the rooms. Refer to the pictures I've supplied. It's about the black mold on some of the curtains and has been wiped from the walls in the bathroom, but not remediated it's about the weird cough that I started having since arriving at your hotel which seems to have magically gone away since we left. One day, our paths may cross again, but in the meantime, please for health reasons be very, very careful about this hotel.

We liked Casa El Moro but was definitely disappointed to get an email 4 days before arriving that breakfast was no longer included with the stay. It was a big part of my reason for booking with them. Charged the same price with less amenities. I asked for compensation but no reply.

Dearest Casa El Morrow It’s not because of the absolutely lovely front desk ladies and reduced staff that is working hard to keep the place clean It is certainly not about the proximity to the beach, It’s not because of the pillows that have yet to be changed in the five years we have come to this hotel. It’s not because the new management has stopped breakfast which over the last year had deteriorated badly even though on each of the websites for this hotel still to this day claim to include. It’s not because of the three minutes of hot water each day. It’s not because of the mattresses being older than the pillows It is about my wife in tears for three days, not being able to sleep blaming mosquito bites, causing itching and the grossest welts I have seen in a very long time,when the reality is the bedbug infestation in two of the rooms. Refer to the pictures I’ve supplied. It’s about the black mold on some of the curtains and has been wiped from the walls in the bathroom, but not remediated it’s about the weird cough that I started having since arriving at your hotel which seems to have magically gone away since we left. One day, our paths may cross again, but in the meantime, please for health reasons be very, very careful about this hotel.

I liked that the hotel was in the center of downtown. Everything was there, shopping, dining and the beach. Will definitely be back.

Shady The hotel is quite overpriced for what you get- its very authentic and payinv over 200 bucks for 1 night seemed over the top.Location is good. The front desk man tried to swindle us on a taxi saying we had to pay him what woukd have been 400 pesos more than it shohld have been to go to the airport. We walked out disgusted he thought we were stupid tourists to be taken advantage of.

The location is good and the staff are nice but the management is nonexistent. We strongly recommend that you avoid staying a Hotel el Moro. On our first day there we got locked in our room and nobody answered at the front desk. We had to open a window and yell for help only to find that nobody was available to get us out. Fortunately, I was able to jimmy the door strike open from the inside with great effort. It turns out, they were aware that the door handle was broken well before they put us in the room! Then there was a day we decided to hangout in the room only to have very loud construction start on the floor above us. They were literally using a rotary hammer (think jackhammer-like loud) on the actual floor above our bed. When asked how long this was to occur, they said 2 hours, so we went out for a couple of hours. We got back to the room to rest and the noise started again and continued through the afternoon. So much for R&R on a vacation. We also had to throw out a bunch of food from the fridge because it was way too warm. The fridge did not cool things at all. Finally, when we were checking out they tried to get us to pay almost $2,000 pesos for some unexplainable reason. We had paid in full and their request was completely unjustified. We go on trips several times per year to areas like this, so we a familiar with the often “less than ideal” experiences and we are not naive travelers. With that in mind, please know that is the first time I have ever written a bad review.

Peaceful and quiet. Kids had fun in the pool and the dining options near by was great. Walking distance to stores.

This is a safe place. The breakfast is very authentic and pretty good. The sheets are polyester. The property is noisy at night due to fun activity around the hotel. Take the good with the bad I guess.

This is a great hotel! Worth the price! Would be nice to have an area around pool for sun tanning, and wifi was touch and go except for in the "wifi zones" in the common areas, it was good there. Nice, clean, great staff, good breakfast included, water available, excellent location!!! Highly recommend!