Everything was simply awful! We arrived exhausted at 6 AM, having not slept on the plane. We just wanted to immediately lie down and rest. We get to the hotel, and they tell us there are no rooms. They said they'd take us to another hotel in the old city. Okay. They brought us to this hotel, Runa, in the old city. The room smelled strongly of dampness, the linen wasn't fresh, and they gave us a room right by the entrance, so the noise was incredible. They clearly don't know what soundproofing is there. In the morning, we were woken up by shouting; the staff was arguing with someone right outside our door. Breakfast was terrible. I didn't even go for it on the second day. A sausage fell on the floor, she picked it up and put it back on the table. She handled cheese with her bare hands, arranging it on a plate. It was just hell. A woman was sitting at breakfast crying because she had booked a different room, but they put her in a small room. And it was her birthday. Customer service was beyond terrible, -0. This is the worst place I have ever stayed.
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