InterContinental Shenzhen

My favorite family-friendly hotel in Shenzhen city, we come here once a year! Although InterContinental Shenzhen has been open for a while, the facilities are very well-maintained and don't show their age at all. The rooms are spacious with great views, and the beds are very comfortable. There's a beach, swimming pool, water park, and kids' club – so much to do that two days and one night aren't enough. The hotel staff's service attitude is also excellent; when my child accidentally spilled juice on the carpet in the room, someone came to clean it immediately, even late at night. This stay, we also had a butler, Jason, following up with us. He thoughtfully asked about our preferences and arranged a very conveniently located room. Highly recommended, a great value for a staycation!

This time, I stayed in an Executive Deluxe King Pool View room at the InterContinental. The room design was grand and luxurious, with floor-to-ceiling windows offering a panoramic view of the pool, truly setting a fantastic holiday vibe! However, what I most want to publicly commend and thank is the hotel's Jason 🌟. I had contacted him in advance about needing room decorations and a birthday cake. Jason was incredibly helpful; to keep the surprise, he handled everything discreetly behind the scenes without informing me beforehand! The moment I stepped into the room, the surprise was overwhelming—the decorations were meticulously done, and the cake was delicious! It's such a bonus to encounter an employee who understands guest needs so well and is so thoughtful! This birthday celebration was a great success, all thanks to Jason!

The room is very spacious, with a separate walk-in closet, bathtub, shower, toilet, refrigerator, and a large balcony – very comfortable! Sami's service was incredibly thoughtful! No worries about the baby rolling off the bed, as the hotel provides bed rails, as well as a small potty, toothbrush and toothpaste, and slippers for children, which is very convenient. Besides the water play area, there are also indoor and outdoor playgrounds, so the kids had a blast!

We stayed at the Intercontinental from August 31st to September 3rd – two adults and children aged 16 and 10. We chose a deluxe room with a garden view (which actually offered views of both the garden and skyscrapers) with two double beds. From the pictures, the beds looked large, but in reality, they were more like 1.5-person beds. The room itself was decent, but upon arrival, we had concerns about the cleanliness. We asked the staff for a cleaner room. They asked us to wait, and given our initial disappointment with the room, the hotel decided to compensate us with an upgraded room. That's when the magic began, as we found ourselves in an apartment! It featured a beautiful living room, a large master bedroom, and another room with two separate beds. There were two bathrooms and three toilets. It was a very spacious and beautiful room; we can't even imagine how much it costs. This upgrade was arranged by a hotel staff member named Dafne. She was so concerned that we were upset and wanted to make our stay more enjoyable. She certainly succeeded, as the room was simply magnificent. Additionally, we were constantly asked if everything was alright and if we were satisfied. The hotel breakfasts were excellent, with everything you could need. Fresh vegetables, fruits, yogurts, omelets, meats – you definitely wouldn't leave hungry. They also served delicious coffee and many fresh juices. The hotel has a fantastic pool and water park; even at 40, you can still enjoy the slides! It was our daughter's birthday, and Dafne helped us order a cake and arrange a lovely presentation during breakfast. Of course, the hotel isn't new, but it has a great atmosphere, is cozy, and the staff tries their absolute best. We really appreciated the attention. A big thank you to Dafne for her care and concern!

The hotel is a bit old, but the service and management are excellent. All hotel staff are well-trained. Lynda from guest relations was attentive and patiently helped resolve issues. The cleaning staff were proactive and thoughtful; when my child accidentally fell, a cleaner immediately informed other staff to bring a first-aid kit for disinfection. The staff who disinfected my child also kindly offered us a late check-out due to my child's inconvenience. Overall, it was a good experience.

Our housekeeper, Amelia, was incredibly thoughtful. She proactively helped us arrange the next day's parent-child activities at Utopia, saving us a lot of hassle. During our stay, Amelia frequently checked in on us to see how we were doing, and she was very quick to respond to any requests. She really thought of everything. The hotel even upgraded us to an executive room for free, making our stay even better. We stepped out onto the balcony and were greeted with stunning first-tier city views of Shenzhen. The hotel's facilities are super family-friendly, with a beach, swimming pools, outdoor and indoor play areas, and even Chinese knot making at Utopia... It was fantastic! This was our second visit, and I have a feeling we'll be back again!