A heartfelt thank you to Remy, the housekeeper, for her customer-centric service and diligent, hardworking attitude!
I arrived at the hotel on Saturday, July 11th, at 12:30 PM. The front desk informed me that my room wouldn't be ready until 2 PM. I understood and took my room card, planning to drop off my luggage and then go for lunch.
Around 1 PM, while I was in the uncleaned room, sending messages, a housekeeper, who I later learned was Remy, passed by my door with her cart. Upon seeing me, she immediately stopped and, concerned, said, "This room hasn't been cleaned yet! I need to go eat now, or there won't be any food left in the cafeteria." I quickly replied, "It's okay, you go eat first!"
However, she had barely pushed her cart away for a few minutes when she returned, saying, "I'll clean your room first. I feel bad seeing a guest waiting in an uncleaned room. I can just ask my colleagues to save some food for me." She then meticulously and quickly changed the sheets, tidied the bed, and completed the cleaning.
I personally witnessed Remy's dedicated, responsible, and proactive service, and I was deeply moved. I would like to extend my sincerest thanks and express my respect to her.
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