The Merchant Hotel

Simply Special. Treated us like royalty. Perfect staff who obviously loved their jobs. Nothing was any trouble. Room splendid Cleanliness excellent Peaceful and quiet in rooms Jacuzzi, rock sauna, and steam room lovely. Dinner in Jazz Bar lovely Cocktails strong! Breakfast amazing. Such a lovely experience. Worth every penny. Stepped back into a world of class, manners, and quality!! 100% will come back to a haven of tranquility and atmosphere. Thank you x

Celebrated my two adult sons birthdays last weekend in the Merchant hotel Belfast. Fabulous delux large art deco rooms. Excellent house keeping and turndown service. We were rooms 230 and 299 and 430......thank you for excellent house keeping. The breakfast were amazing. We particularly enjoyed the large private spacious tables within the gracious grand dining hall . The front bar is classy with a super fireplace and a real log fire which is constantly lighting. Lovely atmosphere. The Berts Jazz bar features excellent live jazz music ( a little loud) and the food was delicious especially the caramelised toffee baked Alaska !! The mussels were plentiful but nothing special . The sea bass was very tasty and the beef bourginon won the day. The STAFF ARE AMAZING. They are so welcoming and very helpful with a little issue I had. The service and upkeep and cleanliness 100% top top class. The valet parking is expensive at 39 sterling a night. The view from the roof top jacuzzi and gym was particularly nice as the hotel has a great location opposite Victoria shopping centre and The Albert memorial clock and a good 360 view of inner Belfast. We were blessed with SUNNY SUNNY WEATHER... The rooftop STAFF were exceptional as well organising times and towels as it was a busy weekend. Despite the hotel being busy , you felt very well looked after and with personal attention. The manager left birthday cards, balloons and chocolates in my boys bedrooms ...very nice touch. The jazz bar also had a wee cake and 2 candles.. It was a nice gesture. It's my 7 th or maybe 8th time here over the last 12 years.. It's a long tiring drive from Galway ..but worth it . Lots of activities within walking distance...Titanic, Crumlin gaol, Black Taxi tour ride, shopping centre and LOTS OF great BARS and good restaurants. We took the train from Galway to Heuston , followed by Train from Connolly Dublin to Grand Central Belfast. The hotel is a 5 mins Uber / taxi or a 15 mins pleasant walk. I will be back again With my sisters in 2 weeks time after Easter... and I look forward to it. Maybe I might even meet the manager !!

A first class hotel in the middle of Belfast. Everything was stunning from the car parking, to the room, the bar and the breakfast. The staff were courteous and efficient.

Have always enjoyed afternoon tea in this hotel but unfortunately on this occasion I would give it a 3 out of five. Tables squeezed together and you were able to hear other people’s conversations, not enough room on tables for all that was there. The pastries on some on of them had soggy bottoms. A cocktail afternoon tea was £124.00 I don’t mind spending the money but definitely not a five star experience . I will not be back.

We had a voucher and made a last minute booking for the Merchant on Easter Tuesday. So glad we did! We booked on the Hotel website and got a deal that included breakfast & a bottle of prosecco. We had booked a Victorian room but were upgraded to the Larkin Suite on arrival. Such a treat, thanks to the lovely receptionist! The prosecco was on ice waiting for us, and the room was stunning and spotless. The suites are in a nice quiet part of the hotel. There was live jazz & blues music in Berts Bar in the evening which was great. Not usually our style, but was lovely to chill and listen to something different with a cocktail. Breakfast is not a buffet style like most hotels, but was lovely, in the Great Room. This hotel is just stunning and all staff we came across were superb. We hope to return soon!

The Merchant was an absolute treat to stay at. Our cab driver mentioned that much of Belfast has been built or redeveloped over the past 25 years, so there aren’t many historic hotel options—making The Merchant, the former home of the Ulster Bank, feel especially special. We booked a deluxe twin room, which was incredibly spacious and well-appointed. It featured a generous seating area, two queen beds, a separate dressing room, a closet with a vanity, and a large bathroom with both a soaking tub and a full shower. Our rate also included a great breakfast, with the option for room service, which was a nice touch. We happened to be there during a rainy stretch due to Storm Dave, so we really appreciated the hotel’s beautiful atrium/restaurant space and cozy bar—it made for a perfect place to relax for the evening. The staff was exceptional throughout our stay, and I honestly couldn't imagine staying anywhere else. This truly made our trip. One small note: part of the building is newer, and reception is located on the side entrance. It doesn’t match the grand façade you’ll see in photos (that entrance leads to the main restaurant and lounge), so don’t be alarmed if it feels like you’ve arrived at the wrong place at first.

We booked a spring deal, which included breakfast and a bottle of prosecco.We chose the art deco room, which was nice, and the bathroom was huge,beds very cosy.Breakfast was OK,the dining room architecture is gorgeous.Parking is a little tricky.

Excellent boutique hotel with exceptional service. Great location although it could get noisy from music from nearby pubs. I would go back again.

One of the best hotels we've ever stayed in. The building & decor is stunning, Victorian Deluxe bedroom was absolutely gorgeous. The service was superb from the moment we arrived until we left. We stayed two days and could have spent the whole time just in the merchant. Afternoon tea & cocktails were exquisite and the rooftop hottub & hydrotherapy session in the spa really refreshed us on day two. Could not recommend highly enough - we'll be returning frequently!