The Merchant Hotel

The Merchant is an excellent hotel where guests are truly treated as guests, and the level of service is first class. From check‑in to check‑out, everything was perfect. The food is more than excellent, and special occasions are clearly taken seriously. This was our first hotel stay where such thoughtful details were provided — a note left in the room with the next day’s weather forecast and a quote of the day, which was a lovely touch. Pyjamas were laid out for the evening, and there was also a very nice birthday surprise waiting for us at the end of the day. Breakfast was plentiful and exquisite, and the coffee was among the best we’ve had. We stayed in a Victorian room, and everything about it was perfect. There was absolutely nothing to fault. The only downside was building work opposite the hotel, with some noise starting early in the morning. However, this was thoughtfully addressed, as earplugs were provided in the room. Overall, a truly outstanding hotel experience — one we will definitely remember and highly recommend.

We had a voucher and made a last minute booking for the Merchant on Easter Tuesday. So glad we did! We booked on the Hotel website and got a deal that included breakfast & a bottle of prosecco. We had booked a Victorian room but were upgraded to the Larkin Suite on arrival. Such a treat, thanks to the lovely receptionist! The prosecco was on ice waiting for us, and the room was stunning and spotless. The suites are in a nice quiet part of the hotel. There was live jazz & blues music in Berts Bar in the evening which was great. Not usually our style, but was lovely to chill and listen to something different with a cocktail. Breakfast is not a buffet style like most hotels, but was lovely, in the Great Room. This hotel is just stunning and all staff we came across were superb. We hope to return soon!

One of the best hotels we've ever stayed in. The building & decor is stunning, Victorian Deluxe bedroom was absolutely gorgeous. The service was superb from the moment we arrived until we left. We stayed two days and could have spent the whole time just in the merchant. Afternoon tea & cocktails were exquisite and the rooftop hottub & hydrotherapy session in the spa really refreshed us on day two. Could not recommend highly enough - we'll be returning frequently!

Simply Special. Treated us like royalty. Perfect staff who obviously loved their jobs. Nothing was any trouble. Room splendid Cleanliness excellent Peaceful and quiet in rooms Jacuzzi, rock sauna, and steam room lovely. Dinner in Jazz Bar lovely Cocktails strong! Breakfast amazing. Such a lovely experience. Worth every penny. Stepped back into a world of class, manners, and quality!! 100% will come back to a haven of tranquility and atmosphere. Thank you x

A really beautiful hotel set in the heart of Belfast. You are given the choice of Victorian style or Art Deco style and we opted for the Victorian as it is certainly more to our taste. On arrival, the concierge was very helpful, we arrived at 8.30am and they advised that our room was already ready for us. The bedroom was Stunning. When they turned down our room that evening they gave my husband a balloon and box of chocolates for his birthday. The jazz bar was very nice, really good service and delicious food. The breakfast room was so beautifully decorated. We didn’t dine in the evening in this room but really enjoyed our breakfast here. The Cloth Ear , also a very nice bar and food. All the staff were so pleasant and helpful. We didn’t use the spa facilities so cannot comment on this.

Celebrated my two adult sons birthdays last weekend in the Merchant hotel Belfast. Fabulous delux large art deco rooms. Excellent house keeping and turndown service. We were rooms 230 and 299 and 430......thank you for excellent house keeping. The breakfast were amazing. We particularly enjoyed the large private spacious tables within the gracious grand dining hall . The front bar is classy with a super fireplace and a real log fire which is constantly lighting. Lovely atmosphere. The Berts Jazz bar features excellent live jazz music ( a little loud) and the food was delicious especially the caramelised toffee baked Alaska !! The mussels were plentiful but nothing special . The sea bass was very tasty and the beef bourginon won the day. The STAFF ARE AMAZING. They are so welcoming and very helpful with a little issue I had. The service and upkeep and cleanliness 100% top top class. The valet parking is expensive at 39 sterling a night. The view from the roof top jacuzzi and gym was particularly nice as the hotel has a great location opposite Victoria shopping centre and The Albert memorial clock and a good 360 view of inner Belfast. We were blessed with SUNNY SUNNY WEATHER... The rooftop STAFF were exceptional as well organising times and towels as it was a busy weekend. Despite the hotel being busy , you felt very well looked after and with personal attention. The manager left birthday cards, balloons and chocolates in my boys bedrooms ...very nice touch. The jazz bar also had a wee cake and 2 candles.. It was a nice gesture. It's my 7 th or maybe 8th time here over the last 12 years.. It's a long tiring drive from Galway ..but worth it . Lots of activities within walking distance...Titanic, Crumlin gaol, Black Taxi tour ride, shopping centre and LOTS OF great BARS and good restaurants. We took the train from Galway to Heuston , followed by Train from Connolly Dublin to Grand Central Belfast. The hotel is a 5 mins Uber / taxi or a 15 mins pleasant walk. I will be back again With my sisters in 2 weeks time after Easter... and I look forward to it. Maybe I might even meet the manager !!

We had a great stay food drinks staff hotel services all brilliant. Bert’s restaurant young man was very pleasant great personality very good at his job thank you ☺️

My favourite place to eat and drink in Ireland is The Great Room Restaurant at The Merchant Hotel. It is a true five star establishment. I love the setting and the grandeur of the dining room. The service is always friendly and immaculate. The food is top drawer. I started with the asparagus and Scotch egg, followed by the lamb rump served with a delicious curry purée, a selection of veg and potatoes, and a rich lamb jus. To finish, I had their famous swan shaped profiteroles with a decadent chocolate sauce. All was prepared to a very high standard. Delicious! After dinner, I enjoyed three cocktails in the hotel's prestige cocktail bar, including a perfect off menu Aviation made by the young red haired bartender, who was very knowledgeable and excellent at his job. Rochelle, the waitress in the cocktail bar, was great fun and could tell I was thoroughly enjoying my drinks! Overall, The Merchant is my favourite place to dine and enjoy cocktails on the island of Ireland. Well done to the entire team!

This place is trying to look like a 5* hotel, it's just a place with rooms in which nothing works. I payed for a room I never got, got a lower class one, half of the room was dysfunctional, there was one window with a broken electrical shade so I had no window. Water faucet was not working either. We arrived at 10pm and had to leave at checkout time. We found out all these defect in the morning. They did not care at all when we pointed this out at checkout and asked for a partial refund. The hotel never responded to these allegations and did not want to provide any courtesy refund. I tried to contact the hotel after the stay too, but they are so arrogant that they don't even respond to email. Stay away from this hotel.