JW Marriott Hotel Chengdu

The hotel facilities are relatively dated, as it has been open for many years. However, it boasts a prime downtown location, very close to Tianfu Square. What impressed me the most were the staff at the breakfast restaurant—they were efficient, professional, and truly service-oriented! I found the breakfast spread to be quite rich with plenty of options. I booked an executive room, which included afternoon tea, evening light buffet, and drinks; the service here was also excellent, with empty plates cleared away promptly! Room service and front desk service, however, have room for improvement. Also, there was no farewell souvenir upon checking out.

Our stay at the JW Marriott Chengdu was such a wonderful surprise! We added a note in advance that it was a birthday, and the hotel thoughtfully prepared exclusive birthday decorations. The cute panda plush on the bed paired with the 'Happy Birthday' setup was adorable. The hotel lobby is grand, elegant, with expansive views and full of style. The guest room was clean and tidy, and the bedding was soft and comfortable. We added Celine on WeChat at the front desk, and the service throughout the entire stay was attentive and thoughtful. Both George from the concierge and Maria at the front desk were very polite. Plus, the location is great and getting around is super convenient.

The JW Marriott has a fantastic location, and the rooms are clean and comfortable. The constant-temperature pool and gym are well-equipped, and the breakfast offers a great variety. Special thanks to Ella in Guest Relations for her prompt responses. I will definitely choose to stay here again next time I visit Chengdu.

Great service! The afternoon tea and dinner in the executive lounge were both fantastic, and the breakfast spread was impressive too. The bedding was very comfortable. Highly recommended! Five stars!

The room exceeded all expectations—spacious and grand with a refined, sophisticated decor. My absolute favorite was the freestanding oval bathtub in the bathroom; a nice hot soak instantly melted all the fatigue away. The hotel service was top-notch, and the turn-down service was particularly thoughtful. Not only was the bed neatly prepared, but they also thoughtfully provided chocolates alongside a card wishing me a restful evening. Such a sweet touch of ceremony really warmed the heart. The bedding was soft and skin-friendly, and the pillows offered just the right level of comfort for a very sound sleep. Celine called in advance to ask about my check-in preferences. Amenities and drinking water were all fully prepared, and everything was impeccably clean and tidy. The hotel is conveniently located, making it very easy to get around for sightseeing and dining. Celine was polite, attentive, and prompt throughout her service with zero perfunctoriness, making me truly feel the care and effort put into it.

Had a wonderful stay and definitely giving it 5 stars! Special thanks to Celine in Guest Relations for her patient and meticulous check-in process and for responding to our requests so promptly. The hotel has an elegant ambiance, the rooms are clean and bright, and the turndown service gift was such a sweet touch. The breakfast offers a great variety with authentic Sichuan snacks, Ms. Ding's coffee is definitely worth a try, and the views are expansive. Conveniently located with just the right level of service, it's a great choice for both business and leisure travel.

The hotel service was warm and attentive, the room facilities were complete and comfortable, and the location is excellent and convenient for getting around. Overall, a very satisfying experience and highly recommended! The breakfast was also good; I stayed for three consecutive nights, and the hot dishes changed every morning.

Great location right next to Chunxi Road, making it very convenient for dining and shopping. The hotel service was also excellent; they contacted us in advance to remind us about check-in and frequently checked in during our stay to see if we needed anything. Overall, a wonderful experience.

An older hotel, but you can tell it's very well maintained. The location is unbeatable with plenty of great food and shopping nearby. The view from the window is gorgeous, Ella at the front desk provided attentive service, and the breakfast was pretty good!