It's truly absurd and carries a hidden form of discrimination.
1️⃣ The suite we booked had a leaky shower stall with a hole in it. Every time we showered, the water would flood. We reported it multiple times starting in the afternoon, but no one fixed it, even though the manager promised it would be fixed. Then, in the evening, they told us it couldn't be fixed because everyone had gone home. After much persuasion, a male staff member kindly replaced it for us. The manager the next morning just made excuses, saying he hadn't thought of the hole. We were busy wiping the floor with towels and mopping while we showered.
2️⃣ I strongly advise against eating the welcome chocolates we received on our first day! We only ate two pieces, and they were all taken away the next day. I guess they just put a couple more in other rooms; who knows how clean they are? When we contacted the manager, they told us that housekeeping always takes them all away, and that they change every day. This is utterly absurd. I've never seen a place take away complimentary cakes or chocolates if you don't finish them on the same day. I said this was unreasonable, and they could at most put them in the refrigerator, but the manager still insisted that this was their rule. And of course, there was also the moldy welcome fruit.
3️⃣ In short, all the unreasonable aspects stem from their rules, which you simply don't understand or haven't followed. It's utterly absurd and a form of hidden discrimination. Having stayed in countless hotels, I've never seen anything like this. Basic service standards are nonexistent; it's utter chaos.
If you don't encounter any problems, it might seem okay, but when problems do arise, this hotel's handling of the situation is nothing more than shirking responsibility and inaction.
Think about it for yourselves!
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