I spent a long time choosing before coming, and I definitely picked the right hotel. The hardware facilities are great, the location is good, and overall it's very nice. Especially the aunt steaming buns at breakfast – she was quietly making them one by one. It's rare these days to find places still doing things fresh instead of using pre-made stuff. However, there were some issues. When checking in, I asked the front desk about the room upgrade mentioned during booking. The front desk staff confidently said I had been upgraded and that the room assigned was already an upgraded one. But after checking my room details, she then said this was already the best room and any further upgrade would have to be to a suite, which was unavailable due to high demand. I didn't say anything at the time. After checking in, when I grabbed the slippers, I found a large foreign object with curly hair on them. Later that evening, the drain clogged shortly after I started showering. I reported it to the hotel again, and thankfully, the maintenance technician handled it promptly. This is a very rare occurrence. I brought these issues to the hotel's attention, and they later offered to upgrade my room, but I declined. I felt quite uncomfortable, as if I was deliberately causing trouble. In fact, when I went swimming that evening, I noticed the occupancy rate wasn't high at all, and even at 9 am the next day, there weren't many people at breakfast, which indicates the hotel had available rooms. If you can't offer an upgrade, then don't advertise it. Advertising something you can't deliver completely ruins the user experience. The next day, I saw holes and dark spots on the bedding, which I photographed. Since it was only for two nights, I didn't bring it up again. When leaving, because I had a lot of things, I asked the hotel for two shopping bags. To my shock, they gave me several laundry bags and said they were out of shopping bags. This is an issue even budget hotels wouldn't have! "You're telling me you don't have any in stock?!" As my child and I were loading a lot of luggage into the taxi, there was only one staff member in a white shirt at the hotel entrance, who just watched us the entire time without offering any help or saying a word. It felt quite cold. How should I put this? I think it's a good hotel, and perhaps my expectations were a bit high. Still, I would stay here again next time, and I hope it will be even better then.
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