Siam Swana

This was my second stay here. Everything was great during my visit in February, so I decided to book again. However, on the second night of this stay, I returned to my room to find a large puddle of water. When I called staff, the first thing they asked was if we had spilled water ourselves or if our clothes were dripping. We confirmed that everything was dry when we left, and it was like this when we returned. The staff searched for a long time but couldn't find the source of the leak. They offered to move us to another room, but only a king-size one. I asked if we could get a twin-bedded room, since that's what we currently had, but the staff said no, and that only king rooms were available for the remaining nights. I mentioned that I was staying for five nights in total, and there wouldn't be any twin rooms available later on? The staff didn't even bother to check and just confidently replied no. Later, my friend suggested that a cleaning staff member might have knocked over a Slurpee cup, because the 7-Eleven cup that was previously in the trash can was now placed by the sink, completely empty of water. Also, my pajamas were placed on top of the mini-fridge cabinet. The housekeeping here is really... And just to mention, I left a 20 baht tip. Honestly, I wouldn't usually want to change rooms, especially since all the disposable items in the current room had already been replaced, and moving would mean setting everything up again. So, I decided not to have the room cleaned for the rest of my stay. Also, the pool water looked quite murky; I only saw people soaking their feet, not actually swimming. The bellboy who helped with our luggage was quite hardworking, carrying everything from the first floor to the third, and then helping us carry it down again at check-out.

Facilities: The room was very spacious, and they provided a generous amount of bottled water. Environment: The surroundings are great, and the location is excellent. There are three 7-Eleven stores nearby. Service: I was quite worried about the service attitude after reading some negative reviews, but from helping with luggage to check-in, the service was absolutely fantastic! Plus, ordering delivery food was very convenient.

It's hard to get a taxi here and the environment is just okay, everything else is passable. The only good thing is the convenient location.

1. The hotel room was extremely small and had no windows, so it was poorly ventilated. 2. There were bloodstains on the pillows, and it seemed like the bed linen and even the bath towels hadn't been washed. The bath towels had a strong, unpleasant odor, as if they'd just come out of a swimming pool and hadn't been cleaned. 3. It was quite noisy due to its proximity to the road. 4. There's no elevator, none at all. Staff had to carry our luggage, but at least they were polite about it. 5. No toothpaste or toothbrushes were provided, and the other toiletries were minimal. 6. The worst part is that I booked it for over 500 RMB, but after I made the reservation, I found out that rooms for the same check-in time were going for just over 300 RMB. I really got ripped off! 😅 I'd be surprised if a place of this quality in China cost more than 200 RMB. I'm never booking international hotels on Ctrip again. Many Chinese people stay here, but honestly, I don't recommend this place. Don't book it if it costs more than 200 RMB.

The hotel is great and conveniently located.