The hotel itself is very pretty and has up to date details. The issue was some of the services which makes a stay very nice. For one thing, there was no coke machine or way to purchase drinks (or snacks) at all. The only drinks you could purchase was at the bar (which are higher priced) and can only be purchased during their limited hours (5-9 pm). In addition, there was no ice machines. You had to go to the first floor and ask the person to go and get the ice. Why?? Ice is usually a basic service. Also, since we were at hotel and on vacation, we do like to have our room cleaned (beds made etc..). For this service (which was provided), we were forced to have to ask the front desk person every day. Did not like this. At least they could have had a door sign you could hang on the doorknob.
On the plus side, this is the first hotel I have been at in many years that had both wonderful lighting (lighting for all kinds of needs) and also adequate plugs. We did not have to try to "make-do" with using extension cords (which we now always bring just in case). Loved that. Also, loved the decor. Very pretty place.