Crowne Plaza CHENGDU PANDA GARDEN by IHG

This was my second stay here, and I've visited before. I came to Chengdu for a holiday and chose this place for a night specifically to visit the Panda Base. The location is really convenient; I didn't have to wake up super early to beat the queues. The hotel itself is very luxurious and grand, and the lobby is filled with pandas everywhere. There's also a grassy area and woods within the hotel grounds, which is lovely for a relaxing stroll after some rest. A special thanks to Alex, who proactively added us on WeChat and arranged our room preferences. He even ensured the room was aired out before we arrived, so there wasn't a hint of smoke or any other unpleasant smell. The attention to detail was excellent; all the toiletries were plentiful. If you're planning to see pandas, I'd highly recommend considering this place first.

I was very satisfied with my stay in such a quiet room with a great view. Although it's a bit far from the city center, it's very clean, spacious, and the service was excellent and attentive. Thanks to Lora for the upgraded room arrangement, I'm very happy and will recommend it to my friends.

I've stayed here many times over the past decade or so, and the panda-themed lobby always has a great atmosphere. The restaurant is consistently excellent, and my kids had a blast with the go-karts and playing in the outdoor pool until evening. They were so happy!

Hygiene: It was pretty good, the room was very clean. Service: All the staff were very enthusiastic and proactive, no complaints. Facilities: Some of the facilities in the room appeared old due to their age. The hotel's overall interior felt a bit dark. It's worth noting that the indoor pool changing rooms had a strong unpleasant odor.

We brought our kids to the Panda Base, and the hotel's biggest advantage is its proximity to the base, only about a 10-minute drive. It's perfect for taking children to see 'Hua Hua.' The hotel facilities are a bit dated, but overall, they still maintain a basic level of quality. The breakfast is rich and offers a wide variety of choices. The higher floors of the hotel have great views, but it's a bit far from downtown Chengdu, feeling more like the outskirts.

This is an old five-star hotel, over 20 years old, and the closest five-star option near the Panda Base. However, the facilities are really outdated now. The mattress is terrible (haven't they replaced it in all these years?), and the pillows offer no support – definitely not what you'd expect from a five-star hotel. Perhaps this hotel doesn't worry about individual guests because it's so close to the Panda Base, and many tour groups choose to stay here. So, they probably don't care much about independent travelers like us. Every year, I stay here when I visit my hometown because of its proximity, but I likely won't choose it again next time. It's not much better than the IU Hotel next door.

I've stayed at this old five-star hotel many times, usually when I visit home during the summer, but this year was particularly disappointing. For a five-star hotel, the pillows offer absolutely no support (and there's only one per bed!). The air conditioning is so old it barely blows any cold air. The service staff and cleaning ladies were very kind and even brought a fan, otherwise, it would have been unbearable in such a hot city like Chengdu without AC. The toilet flush was also quite problematic. Perhaps because it's near the Panda Base, they're not worried about a lack of tourists, so the hotel equipment doesn't improve, but still attracts many sightseers. Honestly, it's not even as good as a three-star budget hotel anymore. No wonder the room rate was about 200 RMB cheaper than last year. If they don't renovate, I won't choose this hotel again next time. This stay was so bad, I didn't even want to take a single photo.

Even though it's an older hotel, the service is still incredibly thoughtful. They upgraded our room right away upon arrival and added breakfast for our child. The area where we stayed was very quiet, and the cleaning was done discreetly. There's a play area for kids, and the staff are patient in explaining things and playing with them. It's also very close to the Panda Base. Highly recommended!