9.4/10
The service is consistently praised for being exceptional, with staff going above and beyond to make guests feel welcome and cared for. The concierge and various service staff are noted for their attentiveness and hospitality.
9.6/10The hotel is praised for its exceptional service, with staff often going above and beyond to accommodate guests' needs. Many reviews highlight the personalized attention and warm hospitality, making guests feel like VIPs or family.
8.1/10Guests frequently mention well-maintained and diverse facilities, including pools and grottos. Despite being somewhat confusing to navigate, the facilities are generally clean and well-equipped, contributing positively to the overall experience.
49.4/10The staff is frequently praised for their warmth, attentiveness, and professionalism. Guests note the exceptional service, especially from the buggy drivers, beach club staff, and butlers, contributing to a memorable and personal experience.
59.0/10The hotel is located in a beautiful setting with picturesque views, enhancing the overall experience. The proximity to Playa del Carmen is convenient for guests seeking to explore the area, adding value to their stay.
69.2/10The food is generally considered excellent, with guests noting the quality of the cuisine and the diversity of dining options. The all-inclusive package is often mentioned as superior to other resorts in terms of quality.
79.0/10The hotel is situated in a peaceful area, perfect for relaxing away from noisy crowds. Despite surrounding issues in Tulum, the beach area is described as beautiful and private, providing a serene environment ideal for weddings and parties.
8
Achieved a 2-year streak on the annual lists
