Wyndham Garden Cancun Downtown

I made the reservation through Trip.com, but upon arriva, despite having paid for two rooms, the hotel only had a record of one. Instead of contacting the site to verify the booking, the reception staff simply insisted we pay for the second room again; I find this absolutely absurd and a complete lack of responsibility and respect for the customer. They eventually confirmed we were telling the truth, but it was an incredibly stressful situation. This damages the hotel's credibility, as it negatively impacts the guest's experience and their need to relax. Furthermore, they do not accept service dogs, even though the law recognizes that certain guests require them to manage health issues; these are not pets, but service animals that must be admitted by law. Unfortunately, the hotel left much to be desired, and the reception staff acted more like overseers than people genuinely interested in helping the customer.

Pretty decent hotel, and best of all I’d say is probably the location. I did like that it’s very close to the ADO Cancun bus station. And a 7-11 right next door.

It was short trip, staff was friendly Nice breakfast Close by downtown But too far by hotelzone