1. First off, for a luxury hotel, the value for money is exceptional. I didn't book breakfast this time, but the hotel not only upgraded my room for free but also provided complimentary breakfast for all four days of my stay.
Plus, the hotel's downtown location makes it super convenient to get around.
2. The fact that all the bath products are Le Labo definitely adds to its appeal.
3. I asked the front desk attendant to book a car service multiple times, and she always handled it perfectly.
4. All the staff members were nice, enthusiastic, and provided warm hospitality.
5. Now for the downsides: since the hotel is in the city center, the rooms aren't very spacious, and some of the facilities are a bit dated. I even encountered an elevator undergoing maintenance once.
6. The doormen seemed to have a double standard based on gender. Every time my husband came in or out, they were attentive, polite, and quick to open the door, but they'd pretend not to see me.
7. If you went to breakfast late, the staff couldn't keep up. There were many empty plates, and the service was chaotic. One day, I was asked for my room number three times by different staff members, and they forgot to take my order for food.
Overall, though, the pros far outweigh the cons, and the comfort level was outstanding.
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