The hotel lobby and rooms look exactly like the photos - high-end Japanese-style with a luxurious black and gold aesthetic. The Japanese buffet breakfast and the ramen from room service were both delicious (it's hard to find bad food in the Philippines)... The sauna and spa pool aren't huge, but it was nice to have the place to myself when I used it... I'm not sure if the facilities are a bit old or if I just had bad luck, but it was rainy season during my stay, and on the second day, there was some water seeping in by the windowsill. After I reported it, the front desk immediately arranged a new room, and staff helped me move my luggage and offered a late check-out. However, on the third morning in the new room, after I turned off the air conditioning and tried to turn it back on, it only blew air. Again, someone came to fix it right away, but it still blew hot air... Finally, when checking out, the room manager gave me a thank you/apology chocolate and said they would improve the hardware, and then they lined up to see me off to the car. Although the facilities were a bit run down, the service still deserves 5 stars. ⭐
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