ANYU Hotel - Hangzhou West Lake

The hotel's design and decor are really distinctive, and the sandalwood scent in the room was incredibly soothing. The cleanliness was also excellent. However, perhaps to set a certain ambiance, the lighting in the guest room was uncomfortably dim. After a brief comment to the staff, they promptly replaced our bedside lamps with brighter ones, which greatly improved the lighting. I really want to commend the staff for their warm and proactive service and their customer-centric attitude, 👍. The hotel is located right in the West Lake area, making it super convenient to get to West Lake by bus, Didi, or even on foot. Also, the hotel is three stories high and doesn't have an elevator. The staff will help carry your luggage up to the room, but I felt a bit awkward seeing a young lady who looked even smaller than me doing it. When checking out, I quickly carried my own luggage down – it was really heavy. I asked why there's no elevator, and apparently, it's due to a building extension ban.

Tucked away in a lively area, this hotel offers exceptional ambiance and service. It's a great choice for those who appreciate modern Chinese aesthetics and a charming atmosphere. However, the rooms are a bit dim, so families with children who need to do homework might find the reading room more suitable.

A very satisfying trip! The front desk staff were incredibly kind, speaking softly and patiently. They helped us promptly with any issues we had. Both breakfast and afternoon tea were abundant, especially breakfast – the quality and quantity were truly impressive. Every detail was handled with great care.

I've stayed in many hotels and B&Bs, but this one's attention to detail truly won me over. From the face towels and complimentary tote bag to the breakfast packed at 6:20 AM and the departure souvenir, every little touch exceeded my expectations. It was a delightful trip.

As a returning guest, my experience here is consistently excellent every time. The rooms are clean and tidy, and the service is friendly and attentive, which always makes me feel at ease. The food is delicious, and the dining environment is comfortable and elegant, great for photos too. Overall, the standards are always well-maintained, making for a very pleasant stay. I'll definitely keep choosing this hotel in the future.

Drove here for a weekend getaway. This small, beautiful hotel truly has attention to detail in every corner. The breakfast, especially, was exquisite and delicious, and I absolutely loved the Le Labo amenities in the room.