ANYU Hotel - Hangzhou West Lake

Checked in during a typhoon, but the butler service was incredibly thoughtful. I slept soundly in the peaceful and quiet environment. Even though I missed breakfast, they reserved brunch for me, which made my stay very reassuring.

I'm usually quite lazy... but I just *had* to express how satisfied I am! A million words wouldn't be enough! This is my top and only choice when I come to Hangzhou!!! Every detail is perfect, and I was happy with everything!!! 【An Yu Courtesy】Selected Afternoon Tea 【An Yu Courtesy】Evening Welcome Drink

The room was spotlessly clean, and the interior design and furnishings were absolutely perfect! The service was incredibly warm and welcoming. The afternoon tea was great, and dinner was excellent too! I'll definitely be back next time.

The room was clean and well-equipped. The service was excellent. While the afternoon tea and breakfast didn't have a huge variety, the quality and taste were absolutely fantastic. The complimentary laundry service and the travel photo frame were particularly thoughtful touches.

The room has a very authentic Suzhou-Hangzhou style, both antique and modern. It's spacious and fully equipped. For toiletries, I chose the L'Occitane verbena scent, which smells lovely. The hotel food is delicious – definitely not your typical pre-made or mass-produced Hangzhou dishes. The front desk staff are all very polite and provide excellent service. Highly recommended!

My stay at An Yu Hotel was impressive, not just for the room design but also for their excellent service. Overall, the room felt small yet exquisitely crafted. From the small details like the choice of glassware and the style and arrangement of flowers, to the larger elements like the calming wooden finishes and vintage bathroom design – every aspect contributed to a charming, rustic aesthetic. The service was also incredibly attentive; the 24-hour butler almost always responded instantly. I was initially worried about parking, but even if there wasn't a space available, the front desk staff were happy to help find one if you handed over your keys. All in all, I'm grateful to An Yu for making this trip so relaxing and enjoyable.

This hotel has a great ambiance; it almost feels like being in a Japanese garden in Tokyo. The service is exceptional. I've stayed in quite a few hotels, and this one started providing service even before check-in, asking about bedding preferences and toiletries, and even adding me on WeChat – it felt very thoughtful. While the hotel doesn't have an elevator after check-in, the staff are proactive in helping with luggage and taking it to your room, so you barely have to lift a finger. I caught a bit of a cold, and when I asked for a thermometer, it was already borrowed. The staff immediately bought a new one and brought it to me promptly, which was incredibly reassuring. The afternoon tea and breakfast are plentiful and exquisitely prepared; they're delicious and upscale. I certainly didn't expect to have abalone for breakfast – it felt like a truly elevated standard of living. The wonton wrappers in the breakfast were particularly special – soft, silky, and never mushy. One bowl of these confirmed, "Ah, this is Jiangnan!" The soupy goodness, that distinct flavor… I highly recommend everyone stay here! ❤️

I've always had a soft spot for Anya since I stayed at Anya Dali a few years ago. Hangzhou is a city I visit frequently, but this was my first time staying at Anya there, as Hangzhou has an overwhelming number of hotel choices. This time, I wanted to visit Manjuelong and太子湾公园 (Taiziwan Park), so I picked Anya Hangzhou, which had been in my saved list for a while. Just like Anya Dali, the hotel's style is minimalist and grand yet elegant, with features reminiscent of Republican-era architecture. The hotel is located just a short walk up a road next to Sihoujing on Hupao Road, making it a convenient distance to Hupao Park. The hotel's breakfast and complimentary afternoon tea are just as distinctive. Although served as a set menu, the variety is so extensive that you feel incredibly satisfied even before you start eating. You can enjoy afternoon tea in the restaurant anytime you're at the hotel. Breakfast is divided into appetizers, main courses, and staple foods. You choose one staple food, and you can, of course, ask for more if needed. On the first day, I had beef noodles, and on the second, I had small wontons and soup dumplings. The quality of the main dishes is also excellent, and there's a self-service area as well. The restaurant also provides coffee, tea, and fruit 24 hours a day. The room was quite clean, and they even prepared amenities that women appreciate, such as facial towels and baby wipes. There was also a canvas bag containing tissues, water, and wipes, convenient for taking out while exploring. The staff's attitude was pleasant and very thoughtful, without being overbearing, clearly indicating professional training. I do have a suggestion: the spotlights in the washroom area and the bedroom area are too dazzling. It's hard to keep your eyes open when washing your face or lying in bed. Also, the sink in the bathroom is too small and narrow, causing water to splash all over the counter after washing your face. These aspects could be improved.