ANYU Hotel - Hangzhou West Lake

Breakfast and Dining: The hotel offers a superb breakfast, often described as rich, varied, and delicious. Guests appreciate the high-quality meals and additional offerings like afternoon tea and supper snacks, which are considered thoughtful and a highlight of the stay.(based on 275 reviews)

This is a beautiful hotel. Design wise it is done with a hint of oriental styling with raw wabi sabi aesthetics. We stayed for two nights. The location is good. The hotel is situated in a “village” with restaurants and cafes nearby but the traffic to get there was horrible in the weekends. It took us 1 hour in a taxi from Xixi Wetlands to head back to Anyu for afternoon tea only to miss the timing. This is my main gripe. The hotel staff are rather inflexible when it comes to rearranging the “free” meals of for guests. In 2 nights we missed the Wine & Charms as well as the afternoon teas purely because of being stuck in traffic. The staff were all very friendly. But all they could do was tell us the time has passed. And to be honest, there were few guests. Why offer when you can’t be flexible enough to manage the preparation time give & take 1 hour? They later told us during our checkout that we should have requested for them to leave the treats in our rooms. Well, could have been better if they’d told us during check in! The sliding doors entering the rooms are also a joke. Not the easiest to slide and totally not sound proof. You can literally hear noise from the next room’s TV. All in all a very nice stay. Just little annoying gripes.

Where Savoir-Faire Meets Savoir-Être I would like to express my sincere gratitude to the entire team at ANYU, especially Lily, Coco, Cery, Evan, and Anna, as well as those team members I did not have the pleasure of meeting. While I initially chose ANYU for its prestigious location—marking my first stay with the brand—it was the exceptional hospitality I received that truly cemented my decision to return. Product First, I must highlight the hotel's thoughtfully curated amenities. As a frequent traveler, I seldom use hotel toiletries, but ANYU has completely changed my perspective. The products provided demonstrate a careful consideration of the guest's experience and perspective. For instance, the vanity kit, which included a nail clipper, was a lifesaver. Dining The dining experience was exceptional in both quality and generosity. The staff paid close attention to my preferences, and I was particularly touched when Evan kindly arranged for my dish to be customized after learning I do not enjoy spicy food. This personalized service truly embodied the spirit of savoir-être. Furthermore, I was impressed by the thoughtful detail of serving food on warmed chinaware—it is these subtle touches that make a significant difference. Service From the moment I arrived, the welcome experience was outstanding. Lily greeted me with a warm smile and provided a thorough briefing on the hotel's facilities, while Cery promptly assisted with my luggage. This initial display of genuine hospitality was so compelling that it influenced my decision to extend my stay for an additional night. Moreover, whenever I was waiting in the lobby, Coco and Evan consistently went out of their way to enhance my comfort, often by offering a cup of warm tea.