ANYU Hotel - Hangzhou West Lake

On this business trip to Hangzhou, I stayed at An Yu, right by West Lake. Even though I was incredibly busy and didn't get to experience all the hotel's facilities and services, I was really touched by many of the staff members and the warmth of the room. The afternoon I arrived, it was sunset, and the entire courtyard was absolutely beautiful. The welcome tea shop was also very thoughtful, and breakfast was delicious. Thank you for your hospitality!

Beautiful accommodations with excellent service. The breakfast and afternoon tea were also very generous.

Tucked away in a tranquil spot, a gentle welcome awaits. A Hangzhou stroll to celebrate a birthday. Photos are the best travel souvenirs, they bring back the essence and sounds of those moments. We are bound to miss a lot, but having experienced one moment is enough. Details worth praising: We informed them in advance about a birthday celebration, and the hotel offered a choice of flowers or a cake. During our stay, we enjoyed complimentary laundry service for four items daily, which was a blessing during the hot summer. Upon check-out, we received thoughtful and attentive farewell gifts like a photo frame, a thermos, a canvas bag, and toiletries. The breakfast for both days was varied, delicious, and plentiful. Despite being located in the West Lake scenic area with restaurants nearby, it didn't disturb our peaceful sleep at all. On the way!

The biggest highlight was the food, which was very satisfying, and breakfast was also delicious! The service was generally responsive to all requests, and the staff were very friendly. We came to celebrate our baby's birthday, and the hotel even sent a cake, which we really appreciate! It would be even better if the parking lot could add charging stations!

The room was clean and tidy. The hotel is quite compact, with not much to explore inside. The breakfast was delicious, and the public areas offered a good variety of fruits for guests to enjoy. The staff were very friendly and helpful. However, the hotel's main drawback is its lack of a garden or scenic environment, which makes it feel a bit overpriced for what it offers.

The online service is excellent, and the breakfast was delicious. The hotel's decor is stunning, with beautiful views at every turn – a definite thumbs-up! AnYu is a hotel I'd happily stay at again. The front desk staff were all so kind and gentle, and the fruit was delicious too.

The accommodation is serene and elegant, with an outstanding overall aesthetic and a peaceful, tranquil atmosphere. The rooms are fully equipped and well-appointed, providing a comfortable and pleasant stay. The service is meticulous and attentive, even carefully considering guests' special requests, showing thoughtfulness in every detail. My stay was delightful, the refreshments delicious, and I'll definitely be back! (^^)

I have to say, the room condition was quite poor. The hangers were rusty, the slippers were flimsy, and the white futon on the tatami mat looked unfinished. The shower room wasn't clean either. A bright spotlight shone directly on my face while I was in bed, and all the spotlights wouldn't turn off. In the morning, when I was trying to do my makeup, the lighting was a nightmare, I couldn't see anything clearly. I could hear every sound from the upstairs room late at night, even people showering and walking around at 1 AM... Dali's An Yu was much better. The pricing and room facilities here just don't match up. However, the restaurant breakfast was decent, and the staff were good.

Anju has always been on my list of hotels to try. I finally squeezed in two days at the tail end of summer. The room here was fantastic, exactly our style. The bed was just the right firmness, and the complimentary tea cakes were delicious. It was pouring rain in Hangzhou that day, so we had dinner at the hotel, and the food was really good. Breakfast the next day was incredibly rich; I even indulged in some oysters, which were absolutely amazing! Pictures below: first, the room, complimentary afternoon tea, and dinner, followed by the breakfast from the second day.