The Dewey

This was one of the worst lodging experiences we’ve ever encountered. The “Standard Queen” looks beautiful on the website, but the only commonality for “Room 6” was the wall color. We made our plans months ago through AMEX Travel and paid ($$$) in advance. Disappointingly, it was not what was advertised. From check-in to check-out there was a lot left to be desired. It does not appear that they’re even performing basic maintenance and Servicing. The Shower amenities were empty, the recent Daikin Heat Pump was inoperable, and the added window AC unit was sealed with tape and a washcloth. There was no breakfast in the B&B - unless you wanted to drive down the road to the Constance. The shower stall floor was stained by the Amenities caddy and the bathroom sink did not drain properly. Additionally, the pop-up drain was inoperable. This property has SO much potential, but it appears to be understaffed and worn out. We paid a lot of $ for a two-nite stay and, unfortunately, I’ve stayed at nicer places for a fraction of the cost.

This hotel needs a very significant update. For the price , it was not up to par. However , after reporting the issues to the company, they very quickly gave me a full refund. This made me feel very good about the hotel and their business practices. I really hope that they can complete the remodel to make this beautiful old house shine . The Duey , very easily, could become a 5 star competitor in Essex .

The Dewey Hotel is absolutely not an upscale B&B. We needed to check in at Hotel Constance and then drive to Hotel Dewey. The price was high (＞$650) for a third floor room accessed via two flights of narrow, steep stairs that would be challenging to navigate with large luggage and perhaps calamitous in an emergency. The room was basic with a small window. the bath fine. The wall mounted HVAC unit worked reasonably well until it started blowing hot air at 2:00 AM. The breakfast is fine (hard boiled egg, yogurt, cereal, bagels/pastry and sliced fruit. the napkins are paper towels. We will not return and cannot recommend.

Disappointing. We had stayed here a few years ago when owned privately. It's a beautiful home in a great location. Second floor bedroom, king bed very nice and comfortable but a/c blew directly over the bed and it couldn't be redirected. Bathroom was across the hall and accessed by key which wasn't detailed in booking and was not what we would have chosen had we known. Breakfast was not provided as stated. Supposed to be an 8am-11am continental breakfast. We checked out at 8:15 leaving an empty dining room without fresh coffee or a person in sight. We won't be returning.

Lovely old house, great bathroom, and comfortable bed, even if noisy when you climb in! Very clean. But if you stay here, you may want to ask questions about the location of your room if you are concerned about stairs. It's important to ask how many flights of stairs you need to climb, as what was pictured in the description is a room with a four poster bed, which I would have thought was up one flight of stairs, at the most. We had to go up 2 narrow, steep flights of stairs to the top floor, getting all of our luggage up the stairs, as there is no staff on site to assist. I don't care about the poster bed, but would never have booked this room had I known where it was located. There are no luggage racks, so our suitcases are on the floor. 4 hangers and one drawer in a chest. No housekeeping unless requested. Tiny towels and no robes. A woman down the hall was very surprised she had to leave her room to get to her bathroom, going through public space. No mention of that on the website either. No wood burning fireplace in the room, as mentioned, although in June, we didn't care. I've emailed 3 times over the last couple of weeks with a question, but no response. I'm obviously spoiled and had expectations based on other bed and breakfasts and hotels I have stayed in.

The Dewey was a perfect place in our Lenox neighborhood for family visitors who came for Christmas. No continental breakfast on site, but Keurig machines are available in the main house kitchen. In-room coffee makers would be a great addition! Room 12 in the Carriage House is lovely.

We stayed in such a beautiful and comfortable room! (#4). The bed was soooo comfy, linens were perfect. The room was large, with big windows. Bathroom was also large with a fantastic shower. Tv had lots of channels. Towels were plush. It was a very luxurious stay!

We booked two rooms for one night. First, the positive: very comfy bed and pillows, very clean and tidy, nice common room, quiet, nice proximity to Stockbridge, cute town, ease of booking and checking in, good reminder texts, ease of checking out. And next, the challenges to address: our TVs remotes didn't align with the instructions left in the room so they wouldn't work, our room temperature was very hot and couldn't be adjusted, staff didn't respond to my multiple attempts to communicate about the heat via the text number they provided, the wall fan didn't work, breakfast was unimpressive (sugary granola, sugary yogurt, blueberries, plastic-wrapped sweet rolls, bread to toast). If the Dewey will provide human contact during the stay and upgrade their breakfast (and coffee), they'll have an outstanding business. I hope they'll do just that, and I'll stay there again.

There was no one there. Lovely location and room but the breakfast was lame. No staff to assist you. No personal touch. Had to go to a different hotel to get my key. Only human contact was via text. Not exactly warm and welcoming.