Hilton Grand Vacations Club at Hilton Hawaiian Village - Lgn Tower

Room was very clean and large, unfortunately our fridge went out and we had to toss food. The laundry room kept flooding so didnt get to do oir laundry and our dishwasher leaked pretty bad. The maintenance people did fix our fridge and dishwasher yay. We had two separate not so great interactions in the pools. The towel attendant were very rude, it was late but we got out of the pool and asked for towels and was told no, our kids were soaking wet and had to walk back to the room like that, this happened twice in two different pools. Location was great, lots to do and property was nice.

Instead of directing us to the tower we were staying on, they made us check into a ridiculous desk that, although only had 2 people in front of us, took an hour to check in, and then they had us come around to a sales lady! Come to find out our tower was quiet and would have been really easy to check in there. The room itself was quite nice and spacious. They did not have a roll away bed option, but we made it work for our family of four. There was a continuous rattling noise in the bedroom that kept everyone awake at night, and the hot water took over 15 minutes to get hot, and then on the last day just never did. The lobby of the Kalia Tower was freezing, and our floor smells like garbage in the mornings. Honestly, I am only giving it a 3 star because the staff was responsive to text requests, gave us some credit for our troubles, and the laundry was also convenient.

The pool in our building closes at 6pm. There are other pools around but its a long walk to each and those close by 9pm.

This resort strikes the perfect balance: deeply relaxing and serene, yet far from boring or overrun with crowds. It’s an ideal spot to truly unwind

Staff was great, unfortunately, our room had a foul sewage smell coming from the vent in our room. We also could smell that same smell on the entire 3rd floor.

Buyer beware: “OCEAN VIEW” IS MORE LIKE CITY VIEW. I had a two bdrm. If you get assigned a room on the right side of the Lagoon Tower away from the Diamond Head, you basically have a high chance of getting shafted like I did. These rooms are categorized as Ocean View by the hotel says the staff but view the adjacent hotel and a small percentage of the harbor. To see partial ocean you have to stand out on your balcony. Other issues: Colder in room than outside but heater doesn’t work. Mattress has a dip. Express checkout says they will email you statement but did not so I have to contact hotel again. Staff is courteous and have no control over these issues but I have to let others know about this before booking. Taper your expectations when booking this.