Minneapolis Marriott West

Staff are polite and helpful and the room is super clean , breakfast was amazing eapecially the youvart parfait.

The staff that helped me during my stay were quite unfriendly. The man at the front desk during check in seemed annoyed to have to help me and treated me like he was above me. I paid extra when purchasing the room for a food/beverage credit during my stay and the hotel refused to honor that. They did honor it after I made several communications with ******* and trips to the perturbed man at the front desk. He gave me a “courtesy” coupon for 20% off my meal (even though I already had paid for it). So I saved less than half of what I spent for the perk. When he gave it to me he told me just how much he hated these third party booking sites (like *******). I didn’t appreciate being treated like a second hand guest or like I was looking for a handout when all I was asking for was what I paid for. ******* has also decided not to honor or refund me for the credit that was sold to me. I didn’t have breakfast at the hotel because the staff in the morning were just as unfriendly and would not engage acknowledge me. I guess if you want good service here you had better make sure you show up in a business suit.

The suite was very spacious and clean. Bed was VERY comfortable. The balcony was rickety appearing and had two basic chairs. For the size of the outdoor space, this was disappointing. Not much of a view… mostly parking lot. Neighbors were loud - thin walls. Close to highway made convenient for getting around and there were a lot of shopping and dining options close by. Super fast Uber location. Staff were pleasant and professional. I would stay again.

Interesting architectural sights combined with plenty of features in the lobby. Well designed space.

Stay was great. Rooms need refrigerators, especially when booking family sporting events.

The staff was all really nice and the check in/out was a breeze. The room was nice and clean, but it had a funky smell to and needed some maintenance. The bathroom had no working fan, a toilet that barely flushed, a ceiling light that was falling down, and a sideways soap dish. The room was well stocked, the beds were comfy, and the grounds and nearby trails were very nice.