The Universal Studios Grand Hotel

Stepping into the hotel lobby was a breath of fresh air. Every staff member was incredibly helpful and friendly, ready to answer any question. I casually mentioned not having a Minion-themed room key, and they immediately gave me one – a delightful surprise! The room itself was clean and tidy, and certainly not too small for two people. From the window, you could see the Decepticoaster. The perk of early park entry by an hour and the ability to go in and out multiple times were incredibly convenient.

Staying at the Universal Studios Hotel with kids, the room was very spacious for two. We bought the 1.5-day pass, which made park access incredibly convenient – we could pop back to the hotel anytime to rest. Special thanks to Zhang Tongfei for the excellent service; she proactively contacted us the day before and made all the arrangements.

Our stay exceeded all expectations! We booked the hotel and added two extra park tickets, and to our surprise, we got early park entry privileges for both days. This saved us from needing to use FastPass! The hotel even contacted us in advance to provide excellent service, giving us a complimentary room upgrade. The garden view was absolutely stunning! Special shoutout to Zhang Tongfei for the great service!

This stay far exceeded my expectations! Zhang Jingyao (Joan) at the front desk was incredibly warm and helpful. The check-in process was smooth, and she even proactively upgraded my room. The upgraded room offered better views and more space, making for a truly satisfying stay. The hotel's proximity to the park made getting around super convenient. Every service detail was thoughtfully executed, and the Minion-themed interactive breakfast was a great experience! 🌹🌹🌹

Five-star review! Staying at the official hotel was absolutely worth it! We got exclusive early park access and could walk straight to the park, saving us the hassle of commuting. The room was clean and tidy, the bedding was soft and comfortable, and the soundproofing was excellent, so after a long day of walking, we slept incredibly well. The front desk staff, Allen, was warm and attentive, check-in was efficient, and any requests were handled super quickly. Next time I visit Universal, I'll definitely choose this place again!

Traveling with family, the hotel's location is excellent – it's essentially right at the park entrance. This made getting around very convenient, and we could enter the park early at 8:30 AM. The breakfast was plentiful and mostly Chinese style. The room was quite spacious, but it lacked a bathtub and bathrobes. The staff's service was decent; they explained everything clearly upfront, and their attitude was acceptable, though very robotic and expressionless. They generally answered only when asked. Compared to five-star hotel standards, it falls quite short, and I hope management addresses this. Service at a popular attraction needs to be heartfelt and sincere, genuinely welcoming visitors from all over the country, rather than just going through the motions. This isn't just an isolated incident; from the doorman, check-in, housekeeping, restaurant, luggage storage, to guiding us into the park, the staff consistently lacked smiles. While they used polite language, it felt very stiff. Regarding their attire, the uniform color was jarring, and the overall fit was poor, failing to reflect the nature of their service work. In terms of management, coordination was lacking. For example, the luggage storage service appeared orderly but was actually inefficient, leading to unnecessary queues and congestion. During this, a staff member even asked me to write a review on Trip.com, which suggests they have performance targets. My review is meant to be objective and fair, and shouldn't be influenced by such interference.

This is the top choice for anyone visiting Universal Studios. Getting in and out is incredibly smooth, and the early park admission saves you money on an Express Pass. The buffet restaurant is also excellent!