Sudamala Resort, Seraya, Flores

Extremely satisfied with this resort! The hotel itself isn't huge, but the environment is fantastic. You can shore dive directly from the jetty, and there are tons of fish and large coral reefs! Snorkeling gear is provided. The service is also excellent; the laundry service is super fast and reasonably priced. The bathroom is open-air, but it's not an issue at all. The restaurant prices are a bit high, but the drinks are good, and they can even be delivered to your beach chair. Enjoying the sea breeze at night is incredibly comfortable!

Overall, it's pretty good and definitely gives off a vacation vibe. Make sure to book your boat transfer in advance. You can see a lot of coral and fish while snorkeling. Just a heads-up, wear a full-body wetsuit when snorkeling as it's easy to get sunburnt.

Having always stayed in five-star hotels, transitioning to this rustic, eco-friendly experience definitely felt different from what I'm used to. The food was also incredibly unappetizing; out of seven meals, the only thing I found delicious was the granola with fruit and yogurt. I had to put up with it for the snorkeling. The snorkeling truly is the best in Komodo, even better than the day trip spots, especially since you can snorkel directly from the hotel.

The room location was excellent, opening right up to the sea. They provided snorkeling gear, and the restaurant food was also really good. Our family thoroughly enjoyed our three-day stay here.

Our original plan was to stay at this hotel, but an unexpected storm caused our boat to be cancelled, preventing us from reaching the island on time. While we were anxious, the hotel's customer service proactively reached out to us. Not only did they express sincere concern, but they also surprisingly arranged complimentary accommodation for us at a partner hotel on the main island until the weather improved and ferry services resumed. Even though we couldn't check in as planned, their handling and service throughout the process were exemplary. They consistently communicated patiently, actively coordinated, and did their best to alleviate our inconvenience and anxiety. This genuine customer-centric approach left a far deeper impression than a smooth check-in ever could. Although the weather left us with a slight regret, it also allowed us to personally experience the hotel's unexpected level of responsibility and attentiveness. This crisis management capability and sincerity alone are enough to make us confident in their service quality. We will definitely find another opportunity to experience the hotel's charms firsthand next time!

Facilities: Well-equipped and worth the price. Cleanliness: Spotless, no need to worry much. Environment: The Komodo 'ceiling' (meaning top-tier/best you can get), no need to compare; it's outstanding even in the off-season. Service: Warm and friendly, always responsive, communication was smooth. Although the food was mostly 'white people food' (Western cuisine), the quality was very good, and the flavors (both salty and mild) could still satisfy a Chinese palate. Wishing the hotel great business and many more 'fish' (guests)!

The hotel isn't large, but the surroundings are absolutely stunning, and the snorkeling is top-notch. However, the food is quite disappointing, especially the BBQ night – definitely skip that, it's a rip-off. I'd recommend staying for a maximum of two days; any longer and you'll get bored.