This was one of the most disappointing hotel stays we've ever had.
When we arrived, the shower had no body wash. I contacted room service to request a refill, but was told they had none available, so we had to drive to a nearby store and buy our own.
The next day, I requested fresh towels. Instead of bringing them to our room, I was told to come to the front desk because there wasn't enough staff. While I understand staffing challenges, the way it was communicated was not very courteous or guest-focused.
I also asked for replacement Keurig coffee pods for our second day, but again was told they didn't have any.
To make matters worse, the fire alarm went off and we were forced to evacuate the building. Later, the TV in our room stopped working as well. It felt like the room had not been properly maintained.
We usually stay at another Hilton property in downtown because we've always had excellent experiences with Hilton hotels. We only chose this hotel because our preferred room type wasn't available at our usual location. Unfortunately, this stay was a huge disappointment and did not meet the standard we've come to expect from the Hilton brand.
We will not be staying at this property again.
