Kerry Hotel, Beijing

The bathroom in my room had a strong, utterly disgusting sewer smell. I reported it to the front desk and they moved me, but the new room still had an odor. I ended up switching rooms multiple times until 2 AM, finally landing in a twin room when I had booked a king. Honestly, each room change felt like a downgrade. I don't understand why this happened, and the phone service wasn't great either. I was planning to stay another night but decided to cancel.

The lounge service was excellent with a wide variety of dishes. Many thanks to the Kerry Club team on the 18th floor for their care these past few days, especially Lucy, Clara, and Seanna. I'll definitely consider staying here again next time.

The hotel's location is its biggest advantage, situated right in the heart of the Guomao CBD, making it incredibly convenient for business travelers. However, I'm not sure what event Mercedes-Benz was hosting, but the lobby area on the first floor was swarming with their staff, making it impossible to find a seat on the sofas. It was very crowded and made waiting for a taxi a terrible experience. The guest rooms are spacious, clean, and tidy, with soft bedding and good soundproofing. The hotel also boasts a well-equipped gym, a heated swimming pool, and even a kids' play area, offering a wide range of recreational facilities. In summary, if you're traveling for business and prioritize location, this hotel is a good choice. However, there's still significant room for improvement in terms of hardware and service.

Every time I choose Kerry, it's mainly because it's close to my offices in Guomao and Yintai, and I don't have to move rooms if I extend my stay after the company-booked dates. The reservation and concierge staff were all very enthusiastic and quickly responded to my inquiries about extending my stay and receiving a package for me, helping me arrange a direct extension. The hotel rooms are very spacious. Odd-numbered rooms have a fantastic view, directly overlooking the CCTV Tower and CITIC Tower (China Zun), while even-numbered rooms offer views of Guanghua Soho. Although the hotel seems to be a bit older, the facilities are well-maintained. The front desk lady was very efficient, and the staff in housekeeping and the downstairs conference rooms were all polite and welcoming. The concierge team was thoughtful and meticulous. Although it's a bit of a walk from the subway station, the advantage is that you can walk directly through the underground mall, so you don't have to worry about wind, rain, or strong sun – it's truly the top choice for business trips.

The room was very clean, and although the facilities were a bit old, they were still of good quality. The elevator was fast. There were a lot of children in the kids' play area, with many older kids running around wildly. For very young babies, you really need to keep a close eye on them, as they could easily get knocked over. It's great for older children, though, with lots of climbing activities that really wear them out.

Overall, a five-star review – I really love this hotel. I'm a foreign tourist and I've traveled to over thirty provinces and ninety cities across China. I've stayed at this hotel multiple times and have also recommended it to my friends and family. The hotel's biggest advantage is its excellent hygiene. The rooms are spotless, and the bathrooms are equipped with smart toilets, which as a foreigner, I particularly appreciate. I do have two issues I'd like to bring to the hotel's attention: First, the takeaway delivery policy. For food safety reasons, the hotel doesn't allow robots to deliver food to guest rooms, so I have to go downstairs to pick it up every time I order. Several times, by the time I get my food, it's already completely cold. Sometimes, it's really inconvenient to go downstairs to pick up food right after showering. My suggestion to the hotel is this: You could prepare a food safety waiver. Guests who voluntarily sign it would acknowledge and accept the food safety risks themselves, allowing robots to deliver food to their rooms. This would both maintain the hotel's management requirements and be more convenient for guests. Second, the bathroom scale in my room is broken and inaccurate. I weigh 180 jin, but the scale showed only 40 jin – the numbers are completely off. Aside from these two minor issues, the hotel is five-star worthy in every other aspect. If these problems can be improved in the future, I will definitely bring my family back to stay here often.

The front desk staff were very friendly, and the hotel as a whole was clean and tidy, with comfortable beds. The accompanying kids' play area, located in Kerry Centre, was a convenient walk away, well-managed, and very clean. This hotel offers great value for money in Beijing.

This is my top choice for a short getaway! The lobby is clean and grand, and the room facilities are new and in perfect condition. Even the hard-to-reach spots were spotless. Front desk staff, Sun Yan, Li Zhongqiu, and Zhang Yaonan, provided warm and professional service. The check-in and check-out process was smooth. Honestly, I couldn't find a single fault. Highly recommend!