Green Granite Inn, Ascend Hotel Collection

Great staff, hotel needs work. Haft of the plugs in the room didn't work. A/c wasn't that cold, shower handle was loss needed to play with the handle to adjust the temperature. Bathroom dirty, ceiling in room had a stain from previous water leak.

It was great last year this year however was very terrible experience we check in didn’t let us know about indoor pool being down or breakfast times we get to our room the door was I thought maid was in their but as we’re putting our stuff in the room we notice the door wouldn’t close all the way and lock we called fd and they said they would call maintenance that never came we have our valuables and our pet dog with us so the first night we couldn’t leave the room even though we had tickets and we told the front desk and all they said was they called maintenance and they wish they could help then we try to just leave cuz what’s the point in staying in a hotel room that anyone can get into and they tell us there not allows to give a refund and no manager was there to give us one so we could go somewhere that we could close the door my gf moved the metal in the frame that was broken and we finally after about 6 hours was able to close and lock the door but only if we mess around with the door and I lean back with all might to shut it it would lock which was very inconvenient but it was around 930 so we missed our show and everything was shutdown for the night we try calling fd to not worry about the door since we got it kinda working but no one answered we’re watching tv the power goes out and the tv loses signal so I go down to fd no one is there there’s just loud music playing then some guy comes from the couch he’s hanging with some girl I’m like we got our door to work please don’t send maintenance anymore and he said honestly maintenance don’t come when your here then I tell him about the tv he just says I’m not from here idk how to work the tv but he offered to come up and look and it being 10 at night and him not knowing I told it’s ok and in the room there was bag of ice just in a plastic bag in the freezer and market basket flyer on the ground in the bathroom the entrance to the building had trash overflowing out of the baskets with flies all around all Monday day and night just this years experience was more stress than relaxing

Do not believe in nice pictures

Very friendly and nice staff, great location for North Conway

Great experience with Emily at Check in. Property a bit dated but we like quirky. Breakfast was good, several selections available. We will definitely stay again.

Okay, so I hope this is the most honest review for this place, I'll start with the good. Front desk staff was there past midnight for a very late check in, very friendly staff who do a great job explaining everything, free breakfast, not the worst hotel I've been to, honestly for the price and in a pinch you can't beat it. CRITICAL: cleanliness is not good, AC/heating unit did not seem to work, curtains were broken, you can see many places the room needs to be remodeled (chipped bathroom door paint, sizeable gap in hotel room door from outside, could use a bigger trash can.) Lastly when it comes to the breakfast, check the expiration dates, there were a few items that were expired. My overall conclusion: In a pinch this is a good place to stay a night. I wouldn't recommend a planned or vacation stay here though.

Room smelled like must. Stains in the tub. Splatters on the bathroom wall. Not what it looks like in the pictures at all. Housekeeping banging on our door at 8:45am

The best part of the stay was the included breakfast, although limited options. The box springs in the room were visibly soiled, floor was dirty in the corners of the bathroom, ice machine and soda vending machines out of order, fan for heat was noisy and woke me up at least once, room dark with minimal lighting. Front desk gets busy and wait times are excessive for assistance due to max of two kiosks. It’s ridiculous they charge a “dog fee” for cleaning when clearly nothing is cleaned related to dogs. The dirty box spring looks to be from dogs jumping up with dirty paws/urinating on them/dirty noses. I could keep going. Disappointing experience for the cost as I could have strayed somewhere nicer for the money I spent. Overall could be cleaner and better maintained, likely will not be staying again.

This is a great space with a great value. It is no big frills, but it checks off a lot of amenity boxes - pool, fitness center, breakfast that has a nice variety of hot and cold items (and is different day to day), beautiful fireplace sitting area, nice sitting area if staying in the back part of the hotel, private balcony room was a plus! Staff were super friendly! Very accessible (walkable) to outlets and some nearby eateries. I would recommend for a solo trip, friends trip, family trip. They have a variety of room sizes/accomodations.