Four Points by Sheraton Bintan, Lagoi Bay

Nice and chill hotel. Hotel staff is very friendly and assisted with my enquiry. Getting to & from the hotel to the ferry terminal is easy and almost everything is near.

My whole family and I had an awesome time in this resort. The rooms were very spacious and very clean. Especially the staff was very friendly and welcoming. We had breakfast included and it was by far one of the best ones we’ve had so far. There was a variety of different types of food and the coffee was amazing. What we LOOOOVED about this resort was next to the beautiful rooms and property was the beach. Can absolutely recommend, especially for families. Close to the resort is the Lagoi Plaza where other restaurants can be found.

They let us do early check in! We enjoyed the breakfast with variety of the food from different culture. Would love to stay again

Smooth stay from free return shuttle to ferry terminal, check in, facilities, breakfasts, hospitality even a complimentary photo session. Location was perfect tidy beachfront next to convenience store and some restaurants. Well done and keep it up.

Convenient location, but not ideal for a honeymoon There were some positive aspects of our stay. The honeymoon welcome was thoughtful and appreciated, and the location was convenient as the hotel is close to Plaza Lagoi. However, unfortunately, the overall experience did not meet our expectations. The bedding felt damp, and noise was a major issue. We could hear a lot of noise from outside as well as from the corridor, which made the room feel less peaceful and private than we had hoped. The hotel also felt somewhat difficult to maintain properly given the large number of guests. The swimming pool water did not seem very clean, and the most concerning experience was at breakfast, where we noticed a spider and a spider web around the cereal bowl area. This was quite surprising and made us concerned about cleanliness. The beach area could also be better maintained. There was a lot of seaweed, shells, and debris underfoot, and the overall condition of the beach was noticeably different from another resort located only a short distance away. We noticed that many guests seemed to be visiting for business or traveling with families, and the hotel may be well suited for those purposes. However, as a couple on our honeymoon looking for a quiet, private, and relaxing resort experience, we felt that it was not the right fit for us. We appreciated the warm honeymoon welcome and convenient location, but we hope more attention can be given to cleanliness, maintenance, soundproofing, and the overall guest environment.