Four Points by Sheraton Bintan, Lagoi Bay

We absolutely loved the ambience at Four Points by Sheraton Bintan. The staff were incredibly warm, friendly, and always ready to help, making our stay even more enjoyable. The breakfast spread was amazing, with plenty of delicious options to start the day. Thank you for the wonderful hospitality, we had a truly relaxing and memorable stay!

We stayed as a group of 14 guests occupying 10 rooms and had a wonderful experience overall. A special mention goes to Duty Manager Gaby Jasmine, who provided exceptional service throughout our stay. Although there were some issues with our room arrangements upon arrival, Gaby handled the situation professionally and efficiently, ensuring everything was sorted out for our group. What impressed us most was her attentiveness and genuine care for the guests. She remained approachable, proactive and always willing to help, which made a big difference to our overall experience. The hotel itself is well located, comfortable and a great choice for a relaxing getaway in Bintan. Combined with the excellent service we received, it made for a very enjoyable stay. Thank you, Gaby and the Four Points team, for your hospitality.

Location was fantastic! Hotel had a free shuttle to and from the ferry terminal! Excellent service from the staff and beautiful location to nearby beach and the plaza which has restaurants for us to eat at.

Everything is good! Room is clean, kids enjoyed the beach and swimming pool. However the dinner buffet food option can be better.

A great place for a short getaway. Ideal for families and couples who did not want to travel by car to eateries. It’s super convenient and accessible to walk to Lagoi Bay to visit the shops and beach. Love the Gelatologi shop nearby - can try berry yogurt & tiramisu cake flavours :) Can also try Sushi Bar or Waroeng Cek Bakar’s for lunch or dinner - great sushi and seafoo.

This wasn't our first trip to Bintan, but it was our first time at this resort—and it won’t be our last. From the moment we arrived, the experience was truly fantastic. A huge shout-out to Bahar from housekeeping, whose thoughtful little touches made our villa feel extra special, and to Tuni at the spa, who delivered an incredible treatment. The entire team was genuinely warm and helpful throughout our stay. We absolutely loved the garden villa. Having our own private pool gave us the perfect space to unwind as a family in total seclusion. One of our biggest worries was bugs getting into the room, but we were thrilled that the outdoors stayed exactly where it belonged—outside! We slept soundly every night without a single creature in sight. The breakfast buffet was excellent, with plenty of great options to start the day. We also appreciated the small luxuries, like the Bluetooth speaker that streamed music throughout the villa and the brilliant air conditioning in the bathroom (a game-changer!). If you book a villa, be sure to arrange the private van transfer to and from the ferry terminal—it makes the journey completely seamless. A wonderful, relaxing stay. We can’t wait to come back!