First, let's talk about the pros: the location is very close to the beach, just a few minutes' walk. The soundproofing in the hotel rooms is quite good, and there are plenty of dining options, 7-Eleven, and massage parlors nearby.
Now, for the hotel's issues: initially, when I booked through Ctrip, I requested the Eagle Tower because I saw reviews mentioning it had been recently renovated. Walking with the hotel staff, I wasn't sure if we were indeed assigned to the Eagle Tower, but it was a corner room, quite a distance from the lobby. Also, despite explicitly requesting twin beds, they gave me a king-size bed. After communicating this, they arranged for me to stay in the Man Tower, which was very close to the lobby. These rooms were near the restaurant, so I agreed, considering I was traveling with elderly family members and a child. However, as many reviews mentioned, the room always felt very damp, even with the air conditioning on constantly. The bedding always felt cold and clammy, and there was a strange, musty smell in the room. I even wondered if I was imagining it, but it definitely smelled like mold.
On the first day of check-in, due to the high occupancy, there were many people checking in. The staff were visibly busy, so the slow pace was understandable. However, the poolside area at the hotel is incredibly slippery. Not just for children, but adults walking on the wet surface found it very slippery. I'm not sure who designed the hotel and chose such tiles.
My child fell and hit the back of their head, resulting in a large bump. During the process of taking them to the hospital, I found that the hotel had no emergency plan for such incidents. Fortunately, the X-ray showed no serious injury. After feedback to the platform, the hotel reimbursed me for the medical and X-ray expenses for my child and offered late check-out because I didn't have receipts for the taxi fare. However, this incident disrupted our plans for the next two days! If you're looking for a hotel with a pool and slide for your child, proceed with caution, as the risk is higher than at most places.
Additionally, there were no toothbrushes in the room; you had to ask the front desk for them. Out of the four power outlets, three weren't working – either too loose or broken. I didn't bother to complain because I found the communication process tedious. Both rooms I booked had this issue.
Original TextTranslation provided by AI