Hilton Garden Inn Springfield, MO

The hotel room is nice and clean.

Plenty of parking , great room. One negative- needs better lighting, especially around the coffee bar. And mirror in the bedroom. Unable to make coffee without using the flashlight on my phone.

The room was clean and Cooper at the front desk was very kind and helpful. However, for the price we paid the experience was not impressive. The room was rather small overall, the bed felt like it was very worn. It was not comfortable at all. The air was very loud the entire time it was on, to the point it was difficult to sleep. We have stayed in Holiday Inn express for much less that were much more comfortable! For the cost of the room, I thought there might be coffee in the lobby or a continental breakfast. The coffee in the room was terrible, not even a stir in the packet to mix the creamer into the coffee. Overall we were very dissatisfied.

I contacted Influenza B from your laundry area and went to the doctor 3 times. The 3rd time was from being targeted w Kleenex w Colarflower and Chloroform 40 or more shots were fired w high powered rounds outside hotel

Breakfast can be either buffet or made to order, and it is an additional fee. My husband got food from the buffet and said it was not very warm. I had made to order omelet, very good quality. Staff very friendly and helpful. Clean room, the room fans are loud.

The staff was so accommodating, kind and amazing. We stayed over Christmas and had a great experience.

The front staff was very friendly, room was nice and clean

upon checking in an additional $40 fee was needed for an "incident charge"? that wasn't mentioned anywhere upon booking and was to be refunded upon checkout. They immediately took from account but said upon checkout it will be 3 to 4 days to get it refunded.

Room was dated, no conditioner, snacks were not worth the extra $50, breakfast was disappointing and service wasn’t good.